Muhammad Izwan Bin Mohd Affandi
Summary
Proven to excel in fast-paced environments, I leveraged my time management and advanced planning skills at Deliveroo to enhance delivery efficiency and customer satisfaction. My professionalism and courtesy, combined with a clean driving record, underscore my reliability. Achievements include significantly reducing delivery times and increasing positive customer feedback, showcasing my ability to meet and exceed employer expectations. Customer-oriented transportation team member with proven safety skills and impeccable driving history. Log daily activities, coordinate customer documentation and collect payments to meet recordkeeping requirements. Skillfully plan efficient daily routes to meet customer needs and maximize delivery schedules. Seasoned Driver with safe driving record and positive attitude. Highly effective and skilled at determining best routes. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Delivery Rider
Deliveroo
Singapore (Remote)
06.2020 - Current
- Handled cash transactions accurately while collecting payments upon delivery completion.
- Reduced delivery times by effectively planning and optimizing routes based on traffic conditions and distance.
- Enhanced customer satisfaction by ensuring timely deliveries and maintaining clear communication throughout the process.
- Increased positive feedback from customers by providing exceptional service during pickups and dropoffs.
- Balanced multiple delivery assignments simultaneously, prioritizing tasks based on urgency and importance to meet deadlines consistently.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Completed on-time deliveries by choosing best and most efficient routes.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Electronic Driver
R.A.S Group / Audio House Pte Ltd
Toh Guan Road , Singapore (Remote)
11.2019 - 11.2020
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
- Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
Bartender Part Time
Wave House
Sentosa (Remote)
12.2017 - 10.2019
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Obtained cash bank and stocked service bar to prepare for operation.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Developed strong relationships with vendors, negotiating favorable pricing terms for liquor purchases.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Upheld strict regulations for safe alcohol service and food safety.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Prepared garnishes by evenly slicing and pitting fruits.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
National Service
Civil Defend Ministry Of Home Affair
Singapore (Remote)
11.2015 - 11.2017
- Demonstrated adaptability by quickly learning new roles and responsibilities as needed throughout the service term.
- Delivered high-quality results within assigned projects, showcasing attention to detail and commitment to excellence.
- Enhanced teamwork skills by participating in group tasks and collaborating with fellow National Service members.
- Built effective communication skills by liaising with diverse groups of people within the community and across different agencies.
- Strengthened interpersonal skills through regular interaction with fellow National Service members, fostering camaraderie and a sense of common purpose.
- Promoted a positive image of National Service through professionalism, enthusiasm, and dedication to duty.
- Acquired knowledge of government operations while contributing to the successful execution of national programs.
- Inspected equipment, checked for malfunctions and diagnosed issues by meeting customers at various nationwide locations.
- Checked fluid and fuel levels in vehicles.
Server /Restaurant Waiter Part Time
Wave House
Sentosa (Remote)
02.2013 - 08.2015
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Inspected dishes and utensils for cleanliness.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Retail Worker
Hangten
Lot 1 , Chua Chu Kang , Singapore (Remote)
06.2013 - 01.2014
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Helped customers complete purchases, locate items, and join reward programs.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively.
- Streamlined inventory management for improved product availability and reduced stock discrepancies.
- Utilized effective up-selling techniques during sales interactions, leading to an increase in average transaction value.
- Supported store managers in various administrative tasks such as scheduling, payroll processing, and reporting.
- Processed customer returns to manage smooth refunds and exchanges following store procedures.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Managed efficient cash register operations.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Education
No Degree - English , Math , Science , Mother Tongue ( Malay )
Woodland Primary School
Woodlands, Singapore12.2009
Skills
- Professionalism and Courtesy
- Traffic Rules Compliance
- Reliability and punctuality
- Safety Awareness Training
- Vehicle maintenance knowledge
- Basic Mechanical Skills
- Time Management
- Map reading and navigation skills
- Clean Driving Record
- Delivery Scheduling
- Safe Driving
- Problem-Solving
- Load Balancing
- Order picking and processing
- Heavy Lifting
- Clean MVR
- Defensive Driving
- Cargo Handling
- Advanced planning
- Delivery recordkeeping
- Passenger Safety
- Schedule Management
Timeline
Delivery Rider
Deliveroo
06.2020 - Current
Electronic Driver
R.A.S Group / Audio House Pte Ltd
11.2019 - 11.2020
Bartender Part Time
Wave House
12.2017 - 10.2019
National Service
Civil Defend Ministry Of Home Affair
11.2015 - 11.2017
Retail Worker
Hangten
06.2013 - 01.2014
Server /Restaurant Waiter Part Time
Wave House
02.2013 - 08.2015
No Degree - English , Math , Science , Mother Tongue ( Malay )
Woodland Primary School