Summary
Overview
Work History
Education
Skills
Timeline
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Muhammad Irsyad Bin Muhd Zawawi

Summary

Dynamic and detail-oriented professional with experience at Indoguna Singapore Pte Ltd, excelling in customer support and data entry. Proven ability to enhance operational efficiency through effective documentation and reporting. Skilled in Microsoft Office and adept at managing multiple tasks under pressure, ensuring outstanding service delivery and timely payment collections.

Overview

3
3
years of professional experience

Work History

Customer Service Officer Intern

Indoguna Singapore Pte Ltd
09.2022 - 02.2023
  • Efficiently handled customer calls and entered product orders to optimize processing time.


  • Employed SAP system for effective tracking of product returns.


  • Reviewed daily invoices and scanned documents into SAP for comprehensive record-keeping.


  • Managed e-invoice processing through EasyProcure to enhance billing procedures.


  • Tracked outstanding payments of customers using Microsoft Excel.


  • Communicated with customers to streamline collection of overdue payments.

Banquet Server

YY Circle
10.2019 - 01.2020
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.


  • Managed multiple tasks simultaneously, ensuring composure under pressure in fast-paced environments.


  • Set up tables and chairs according to event specifications.


  • Collaborated with fellow servers to maintain smooth service flow during large-scale events.


  • Led a team of servers, enhancing operational efficiency and task execution.

Education

Part-Time Diploma - Business Administration And Management

Ngee Ann Polytechnic
Singapore
10-2027

Higher National ITE Certificate - Financial Services

Institute of Technical Education
Singapore
04-2023

O' Levels -

Dunman Secondary School
Singapore
01-2021

PSLE -

Yumin Primary School
Singapore
01-2016

Skills

  • Data entry
  • Documentation and reporting
  • Microsoft Office
  • Customer support
  • Records maintenance
  • Call documentation

Timeline

Customer Service Officer Intern

Indoguna Singapore Pte Ltd
09.2022 - 02.2023

Banquet Server

YY Circle
10.2019 - 01.2020

Part-Time Diploma - Business Administration And Management

Ngee Ann Polytechnic

Higher National ITE Certificate - Financial Services

Institute of Technical Education

O' Levels -

Dunman Secondary School

PSLE -

Yumin Primary School

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Muhammad Irsyad Bin Muhd Zawawi