Muhammad Irsyad Bin Maseddy
Summary
Dynamic and customer-focused professional with extensive experience at Universal Studios Singapore, ensuring guest safety and enhancing experiences. Proficient in espresso machine operation and inventory management, while excelling in verbal communication and team collaboration. Recognized for training new staff and fostering a positive work environment, consistently delivering high-quality service.
Overview
7
7
years of professional experience
Work History
Attractions Operations Crew
Universal Studios Singapore
09.2024 - Current
- Ensured the safety of all guests by closely monitoring attraction operations and responding quickly to any issues or concerns.
- Upheld strict safety standards, adhering to all relevant guidelines and regulations at all times.
- Enhanced guest experience by operating attractions safely and efficiently.
- Trained new ride operators on safety procedures and ride operations.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
- Developed strong relationships with fellow team members, fostering a cohesive work environment that consistently delivered high-quality experiences for guests.
Lead Barista
Tadcaster Hospitality
06.2022 - Current
- Enhanced customer satisfaction by providing efficient and personalized beverage preparation.
- Streamlined workflow for barista team members by implementing effective task delegation.
- Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
- Collaborated with the management team to develop innovative beverage recipes, increasing sales and customer satisfaction.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Barista
Flash Coffee
07.2021 - 06.2022
- Set and achieved goals for professional development and advancement.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Constantly expanded personal knowledge of coffee styles and varieties.
- Able to work under constant pressure
- Maintain same or better standards on a daily basis
- Provide quality , quick and efficient service
- Able to work with different types of personalities
- Guide new baristas operations wise
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Understand customers needs and recommend the best possible beverage
- Coordinate with the team and help to improve the chemistry
Floor Staff
Tadcaster Hospitality / Cafe Melba Too
02.2021 - 07.2021
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Tasked with providing excellent service to ensure a pleasant day for customers .
Barista
Starbucks
12.2019 - 03.2020
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Controlled line and crowd with quick, efficient service.
- Practiced and memorized every drink in the menu and maintaining the standards
- Cleaned counters, machines, utensils and seating areas daily.
- Served hundreds of customers daily
- Learned to work and function under pressure
Auxiliary Police Officer
Certis Cisco
06.2018 - 06.2019
- Monitored operations to spot and report on issues for quick resolution.
- Tasked with protecting highly sensitive areas in singapore
- Being extremely proficient with the law of Singapore
- Worked as a team to detect and deter crimes and people bending the law to their will
- Being very alert on 12-16 hour shifts and maintaining high alertness and readiness
- Being able to work under a high pressure environment
- Learned to walk between the line of being a human being and an Officer who upholds the law at the same time
Education
No Degree -
Choa Chu Kang Primary School
SingaporeNo Degree -
Teck Whye Secondary
SingaporeNitec in Mechatronics - Mechatronics
Ite College West
Singapore03.2018
Skills
- Verbal and Written Communication
- Espresso Machine Operation and Maintenance
- Inventory Management
- Payment Processing
- Equipment and Store Cleaning
- Front of House Operations
- Cleaning and Sanitizing
- Mixology Techniques
- Customer service
- Good listening skills
Accomplishments
- Team captain for the school team in Secondary school
- Gold medalist in a competition
- Achieved the role of instructor at the age of 16
Road Cycling
I have a strong passion in Road Cycling as it keeps me fit and improve my body coordination . I ride my bike weekly without fail to train myself and to improve my cardiovascular strength and health . Riding with my close friends gave me a better insight of the bonds of friendship . Being on the road helps me improve my confidence and communication skills .
Timeline
Attractions Operations Crew
Universal Studios Singapore
09.2024 - Current
Lead Barista
Tadcaster Hospitality
06.2022 - Current
Barista
Flash Coffee
07.2021 - 06.2022
Floor Staff
Tadcaster Hospitality / Cafe Melba Too
02.2021 - 07.2021
Barista
Starbucks
12.2019 - 03.2020
Auxiliary Police Officer
Certis Cisco
06.2018 - 06.2019
No Degree -
Choa Chu Kang Primary School
No Degree -
Teck Whye Secondary
Nitec in Mechatronics - Mechatronics
Ite College West
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