Summary
Overview
Work History
Education
Skills
Timeline
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Muhammad Irfan Safrizal Bin Suni

Muhammad Irfan Safrizal Bin Suni

EUC Lead

Summary

Experienced Desktop Support Engineer with a strong background in 1st and 2nd level support for EUC projects in educational environments. Proficient in diagnosing software/hardware issues, managing user access through on-prem AD and Microsoft Azure AD, and troubleshooting via walk-ins, remote support, and VIP assistance. Skilled in Windows 11 Autopilot Provisioning and Deployment with Intune, as well as desktop imaging, hardware diagnosis, and software installations.


As an EUC Desktop Lead, delivered thought leadership, optimized service delivery, and improved SLAs by streamlining workflows, enhancing communication, and driving team performance. Proven ability to manage service requests, monitor SLA compliance, and generate reports to ensure project success and customer satisfaction. Known for leadership in team coordination and providing strategic insights for complex technical issues.

Overview

6
6
year of professional experience
4
4
years of post-secondary education

Work History

EUC Lead

Fujitsu Asia Pte Ltd
09.2023 - Current
  • Delivered thought leadership and promoted innovation in management, access and storage of archival holdings.
  • Conducted regular performance reviews, identifying areas for improvement and providing constructive feedback to team members.
  • Evaluated the effectiveness of existing SLAs and proposed revisions to better serve the needs of both internal and external stakeholders.
  • Improved service quality by consistently monitoring SLA compliance and implementing corrective actions.
  • Collaborated with cross-functional teams to optimize the delivery of services in accordance with established SLAs.
  • Streamlined processes for increased efficiency, resulting from thorough analysis of existing workflows.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Desktop Support Engineer

Republic Polytechnic
  • Optimized PC performance through regular updates, patches, and system upgrades.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
  • Managed inventory of IT assets including hardware components and software licenses to maintain accurate records and ensure compliance with company policies.
  • Enhanced system performance by troubleshooting and resolving software, hardware, and network issues.

IT Support Executive

The Singapore Scout Association
  • Worked closely with development teams to communicate customer requirements, leading to enhanced product features tailored towards customer needs.
  • Migrated legacy systems to modern platforms for increased efficiency and reduced maintenance costs.
  • Coordinated with vendors for equipment procurement, installation, maintenance contracts, ensuring optimal service levels at competitive pricing points.

Desktop Support Engineer

NCS Pte Ltd
  • Configured hardware, devices, and software to set up work stations for employees.
  • Optimized PC performance through regular updates, patches, and system upgrades.

Education

Diploma - Business Information Technology

Singapore Polytechnic
04.2012 - 04.2016

Skills

Service Level Management

Timeline

EUC Lead

Fujitsu Asia Pte Ltd
09.2023 - Current

Diploma - Business Information Technology

Singapore Polytechnic
04.2012 - 04.2016

Desktop Support Engineer

Republic Polytechnic

IT Support Executive

The Singapore Scout Association

Desktop Support Engineer

NCS Pte Ltd

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Muhammad Irfan Safrizal Bin SuniEUC Lead