Muhammad Irfan Bin Abdul Rahim

• Perform constant vigilance and monitoring to ensure the safety and security of passengers, staff, and airport facilities.
• Conduct access control at various entry points to prevent unauthorized access.
• Carry out thorough aircraft checks to identify potential security threats, including suspicious items or tampering
• Respond swiftly to security incidents and potential emergencies, maintaining a calm and professional demeanor

Responded to an incident where I had to manage a large crowd of upset passengers after the aircraft was downsized, causing business class passengers to be dissatisfied with the seating arrangements. Despite the challenges, I was able to effectively maintain control of the situation and ensure a calm environment.