MUHAMMAD IRFAN BIN AMRAN
Summary
Seasoned IT professional with a passion for technology that stretches back to 2013. Over the years, I've cultivated a diverse skill set, such as configuring routers/switches, troubleshooting computer hardwares, server hardware maintenance and optimizing network performance.
My typical day involves attending fault calls and swiftly resolving issues to ensure minimal downtime for clients, actively monitoring of Systems infrastructure, Network health and proactively checking for any Security intrusions during my shifts. I take pride in my ability to diagnose and rectify problems efficiently, all while maintaining a high standard of client satisfaction.
Recently embarked on a journey to expand my expertise into cloud architecture and management. This newfound knowledge has provided me with a deeper understanding of data centers and their crucial role in modern IT infrastructure.
Overview
11
11
years of professional experience
Work History
SYSTEM SUPPORT ENGINEER
ST Engineering Electronics
06.2019 - Current
- Preparing full project cycle documentations
- Lead a team of shift engineers to provide technical support to Lorads III ATMS operations at various sites
- Active monitoring of Systems infrastructure, Network health and Security intrusions
- Providing rectification support to engineers on escalated faults
- Replacements of nodes, monitors, hard-disks and peripheral devices
- Report documenting for both internal and external stakeholders
- Manage logistics for accessibility for CM and PM
- Providing Level 1 software and integration support
- Platforms : Windows, Unix, Linux
IT SUPPORT /GRAPHIC DESIGNER/ PHOTOGRAPHER
Livestudios photography pte ltd
10.2013 - 05.2019
- Computer Assembling and Maintenance
- Troubleshooting hardware and software problems
- Installing and Configuring peripherals, components and drivers
- Installing software and application to user standards
- Managing and Maintaining PCs, Laptops, Routers and Cameras
- Configuring , Managing and Maintaining network equipments
- Installing, configuring and administering network technologies
- Setting up wireless network for events/on site crowd size between 300-1000
- Doing various design work for the company such as posters, EDMs, prints
- Sourcing out for equipments and hardwares such as routers, printers and laptops
Education
SPECIALIST DIPLOMA IN CLOUD ARCHITECTING AND MANAGEMENT, Post Diploma Certificate in Cloud Architecting, Post Diploma Certificate in Cloud Management -
REPUBLIC POLYTECHNIC
Singapore10.2023
DIPLOMA IN INFOCOMM AND DIGITAL MEDIA ( INFORMATION SYSTEMS), Certificate in Information Systems, Certificate in Computer Programming, Certificate in Web Development, Certificate in Business Applications, Certificate in IT Service Management -
REPUBLIC POLYTECHNIC
Singapore02.2019
HIGHER NITEC ( IT / MULTIMEDIA ), Multimedia Essentials, Computer Maintenance And Operating Systems, Web Application Development, Networking Technology, Computing Mathematics And Programming, Computer Animation -
INSTITUTE OF TECHNICAL EDUCATION
Singapore09.2008
Skills
- Strong verbal and personal communication skills
- Accuracy and attention to details
- Problem analysis, use of judgement and ability to solve problems efficiently
- Decision making, Critical thinking , Team player
- Tolerant and Flexible to different situations
- Customer Service Oriented
Timeline
SYSTEM SUPPORT ENGINEER
ST Engineering Electronics
06.2019 - Current
IT SUPPORT /GRAPHIC DESIGNER/ PHOTOGRAPHER
Livestudios photography pte ltd
10.2013 - 05.2019
SPECIALIST DIPLOMA IN CLOUD ARCHITECTING AND MANAGEMENT, Post Diploma Certificate in Cloud Architecting, Post Diploma Certificate in Cloud Management -
REPUBLIC POLYTECHNIC
DIPLOMA IN INFOCOMM AND DIGITAL MEDIA ( INFORMATION SYSTEMS), Certificate in Information Systems, Certificate in Computer Programming, Certificate in Web Development, Certificate in Business Applications, Certificate in IT Service Management -
REPUBLIC POLYTECHNIC
HIGHER NITEC ( IT / MULTIMEDIA ), Multimedia Essentials, Computer Maintenance And Operating Systems, Web Application Development, Networking Technology, Computing Mathematics And Programming, Computer Animation -
INSTITUTE OF TECHNICAL EDUCATION
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