Muhammad Iqbal Jumaat
Summary
Operations leader with track record in driving efficiency and productivity. Known for strategic planning, process optimization, and effective resource management. Strong focus on team collaboration, adaptability, and achieving measurable results. Skilled in logistics, project management, and continuous improvement. Trusted to deliver high-quality outcomes in dynamic environments.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Head of Operations
Botani Pte Ltd
01.2025 - Current
- Collaborated with executive leadership on strategic planning initiatives to drive business growth.
- Implemented data-driven decision-making processes, leveraging analytics to optimize operations.
- Streamlined operational processes by identifying inefficiencies and implementing best practices.
- Improved overall productivity with the introduction of innovative process improvement initiatives.
- Managed vendor relationships, negotiating contracts for maximum value and efficiency.
Restaurant Manager
Tiong Bahru Bakery
02.2023 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
General Manager
One Levelup Pte Ltd
09.2017 - 10.2022
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget implementations, employee evaluations, and contract details.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Formulated policies and procedures to streamline operations.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
- Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Restaurant Manager
The Quaintest Co Pte Ltd
02.2013 - 09.2017
- Managed daily operations to ensure high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Promoted positive work environment with proactive conflict resolution strategies and team-building activities.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Reconciled cash and credit card transactions to maintain accurate records.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Courier Contractor
TNT Worldwide Express Pte Ltd
06.2011 - 12.2012
- Provided excellent customer service during pick-ups and deliveries, fostering strong rapport with clients for repeat business opportunities.
- Ensured timely deliveries by closely monitoring traffic patterns and adjusting routes accordingly.
- Streamlined pick-up process by proactively organizing packages based on destination priority.
- Proactively maintained vehicle cleanliness and performed routine maintenance checks for optimal performance on road.
- Maintained accurate records of all courier transactions, ensuring proper documentation for billing purposes.
- Minimized potential damage by carefully handling fragile parcels and adhering to specific packing requirements.
- Operated scanning devices efficiently, ensuring accurate input of package data into tracking system.
- Enhanced delivery efficiency by optimizing routes and time management strategies.
- Followed company policies and procedures during shift.
- Verified package information to check for accuracy and completeness.
Shift Manager
Starbucks Singapore
02.2006 - 02.2009
- Promoted a positive work environment through open communication and constructive feedback.
- Tracked receipts, employee hours, and inventory movements.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Excelled in every store position and regularly backed up front-line staff.
Education
No Degree - Engineering
Temasek Polytechnic
High School Diploma -
Damai Secondary School
12.2005
Skills
- Staff Management
- Inventory Control
- Quality Control
- Catering Coordination
- Kitchen equipment operation and maintenance
- Business operations expertise
- Point of Sale (POS) system operation
- Menu development
- Recruitment
- Customer Engagement
- Operations Management
- Staff Management
Certification
Food Hygiene Auditor
Languages
English
Bilingual or Proficient (C2)
Timeline
Head of Operations
Botani Pte Ltd
01.2025 - Current
Restaurant Manager
Tiong Bahru Bakery
02.2023 - Current
General Manager
One Levelup Pte Ltd
09.2017 - 10.2022
Restaurant Manager
The Quaintest Co Pte Ltd
02.2013 - 09.2017
Courier Contractor
TNT Worldwide Express Pte Ltd
06.2011 - 12.2012
Shift Manager
Starbucks Singapore
02.2006 - 02.2009
High School Diploma -
Damai Secondary School
No Degree - Engineering
Temasek Polytechnic
Personal Information
Certifications
10-2017
Music, Soccer
I love to sing in my free times, and playing soccer helps to keep my fit and ready.
Similar Profiles
Jordan CungestuJordan Cungestu
Kitchen Hand at Botani Cafe and RestoKitchen Hand at Botani Cafe and Resto
Thalamita ArianThalamita Arian
Business Consultant at ID BotaniBusiness Consultant at ID Botani
Nang Hein KhamNang Hein Kham
Store Front Cashier at Botani TrimmingsStore Front Cashier at Botani Trimmings
Albert StevensAlbert Stevens
Head of Operations at Drews 3PL WorldwideHead of Operations at Drews 3PL Worldwide
Joel SmithJoel Smith
Head of Operations at AIM LondonHead of Operations at AIM London