Muhammad Iman Afiq Bin Abdullah

• Assist branches in actively migrating transactions to the self-service machines, online platforms (such as UOB’s mobile app: UOB TMRW and internet banking)
• Educate and guiding existing/new customer on how to use the self-service machines (ATMs, Cash Deposit Machine & Passbook Update Machine)• Assist branches in actively migrating transactions to the self-service machines, online platforms (such as UOB’s mobile app: UOB TMRW and internet banking) • Educate and guiding existing/new customer on how to use the self-service machines (ATMs, Cash Deposit Machine & Passbook Update Machine)

• Manage simple customer enquiries, and processing of bags at counter
• Respond promptly to customer inquires
• Communicate with customers through various channels
• Acknowledge and resolve customer complaints
• Process orders, forms, applications, and request
• Do skilled checking, assessment and explanation, cleaning, colouring, and repair services for bags, wallets, and shoes
• Promote newly launched APP Showcase of presentation in district meeting or auditorium to encourage adoption of APP
• Provide first level support on installation of IPOS + APP, guidance for migrating data, handling queries, updating FAQs, and escalating issues to Project Team
• Handling Customer service hotline and other ad hoc duties

• Promote newly launched APP for internal colleagues in various office locations
• Showcase of presentation in district meeting or auditorium to encourage adoption of APP
• Provide first level support on installation of IPOS + APP, guidance for migrating data, handling queries, updating FAQs and escalating issues to Project Team

• Client : Ascendas REIT(Capitaland)
• Handling calls and emails pertaining to User /tenant season parking matters at multiple location carparks.
• Handling Tax/Invoice and Notice of Payments
• Managing refund request to customer after seeking approval from management

• Renewal/Termination/Application
• Assisting refund/invoice/ notice of payment request to tenants
• Helping drivers who have difficulty in entering/exiting out of the carpark