Muhammad Ibrahim Haron
Summary
Dynamic delivery driver with a proven track record at Redmart, excelling in route optimization and customer service. Demonstrated strong problem-solving skills and attention to detail, enhancing delivery efficiency and increasing customer satisfaction. Proficient in GPS navigation and vehicle maintenance, ensuring timely and safe deliveries while fostering positive client relationships.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Delivery Driver
Redmart
08.2025 - Current
- Adhered to safety protocols while conducting routine vehicle inspections, enhancing overall safety standards.
- Implemented process improvements for route planning that reduced travel time and increased delivery efficiency.
- Managed customer inquiries and complaints in polite and professional manner.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Expedited deliveries to meet customer deadlines and requirements.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods.
- Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
- Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
- Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
- Streamlined package handling procedures, reducing potential for damage and increasing customer satisfaction.
- Supported operational efficiency by accurately completing delivery paperwork and timely reporting.
- Fostered strong relationships with customers, leading to increased loyalty and repeat business.
- Reduced fuel consumption and costs with strategic planning and execution of delivery routes.
- Strengthened company reputation through polite and friendly interactions with customers during deliveries.
- Supported positive customer experience by resolving delivery issues promptly and effectively.
- Maintained clean and safe vehicle, contributing to positive image of company.
Warehouse Assistant
Geodis
12.2022 - 08.2025
- Monitored stock levels, assisting in inventory counts to facilitate accurate replenishment processes.
- Exhibited excellent problem-solving skills when confronted with logistical challenges or discrepancies in inventory counts.
- Assisting with returns and exchanges to restore customer confidence and prevent loss of business.
- Played pivotal role in meeting seasonal demand spikes, coordinating extra shifts and temporary staff hiring.
- Contributed to environmental sustainability by implementing waste reduction and recycling programs in warehouse.
- Optimized storage layout for easy access and retrieval of goods, significantly reducing time required to locate items.
- Fostered culture of continuous learning, organizing training sessions on safety and operational best practices.
- Boosted customer satisfaction by ensuring timely dispatch of orders, even during peak seasons.
- Reduced downtime in operations by maintaining and performing minor repairs on warehouse equipment.
- Ensured warehouse inventory accuracy by conducting regular stock takes and updating database accordingly.
- Achieved significant reduction in order processing times by adopting and training staff on new software.
- Streamlined receiving process to expedite availability of new stock on warehouse floor.
- Enhanced team morale and cooperation through initiation of team-building activities.
- Increased accuracy in inventory management by introducing barcode scanning system.
- Supported continuous improvement by providing feedback on workflow inefficiencies to management.
- Enhanced team productivity by organizing and leading weekly strategy meetings.
- Assisted in development of disaster recovery plan, ensuring business continuity in emergency situations.
- Reduced shipment errors, meticulously verifying items against order sheets before dispatch.
- Facilitated smoother operations, coordinating between warehouse and logistics teams to align on delivery schedules.
- Improved order fulfillment efficiency with implementation of streamlined packing process.
- Maximized space utilization, reorganizing storage areas to accommodate incoming stock efficiently.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Enhanced security measures, implementing stricter access controls and surveillance to prevent loss and theft.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Handled day-to-day shipping and receiving overseeing more than Number packages per day.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Requisitioned new supplies and maintained storage areas for smooth department operations.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
- Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
- Maintained safe work environment, conducting routine checks and adhering to health and safety guidelines.
- Responded promptly to customer inquiries regarding order status, providing exceptional service while resolving any issues that arose.
Warehouse Assistant
Hitachi
11.2021 - 11.2022
- Operated warehouse equipment to assist in efficient material handling and inventory management.
- Maintained accurate records of incoming and outgoing shipments using inventory management software.
- Collaborated with team members to ensure timely order fulfillment and minimize delays.
- Conducted regular inspections of supplies and equipment, reporting maintenance needs promptly.
- Assisted in training new staff on safety protocols and operational procedures for warehouse tasks.
- Implemented organizational systems for improved storage efficiency and accessibility of products.
- Supported loading and unloading operations, ensuring compliance with safety regulations at all times.
- Loaded and unloaded delivery trucks promptly for further distribution.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Packaged and shipped orders accurately to promote safe and quick delivery to customers.
- Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Operated forklifts, pallet jacks and other warehouse equipment to move goods quickly and safely.
- Assisted with stock takes and cycle counts to promote accurate inventory processes.
- Maintained clean workspace consistently; keeping aisles clear from obstructions promoting workplace safety.
- Received and processed incoming stock to keep inventory levels accurate and up-to-date.
- Reduced order processing time by effectively coordinating with team members to pick, pack, and ship products quickly.
- Ensured optimal use of storage space through proper organization, stacking, and labeling of products within the warehouse facility.
- Contributed to smooth operations by assisting with the accurate receipt, storage, and dispatch of goods.
- Conducted inventory control checks and maintained equipment to keep warehouse well-stocked and equipment in good working order.
- Collaborated with team members on special projects as needed, demonstrating adaptability and a strong work ethic.
- Increased accuracy in order fulfillment through diligent attention to detail and double-checking of product information.
- Trained new hires on warehouse equipment usage improving their productivity contributing towards the company goals.
- Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
- Accelerated order processing times during peak periods through effective time management strategies and prioritizing tasks based on urgency.
- Facilitated accurate inventory tracking by conducting regular audits and maintaining up-to-date records in the database system.
- Proactively identified damaged or defective items before shipping, minimizing potential customer dissatisfaction and the need for returns.
- Collaborated with other departments to optimize warehouse operations and keep production high.
- Supported timely delivery of orders by efficiently loading trucks according to established procedures and schedules.
- Assisted in reducing warehouse costs by identifying areas for improvement and suggesting cost-saving measures.
- Responded promptly to customer inquiries regarding order status, providing exceptional service while resolving any issues that arose.
- Maintained safe work environment, conducting routine checks and adhering to health and safety guidelines.
Delivery Driver
Cotton Care
05.2015 - 10.2021
- Delivered packages efficiently to assigned routes, ensuring timely service and customer satisfaction.
- Maintained accurate logs of deliveries to support inventory management and improve operational efficiency.
- Operated delivery vehicle safely, adhering to all traffic regulations and company policies.
- Assisted in loading and unloading packages, optimizing space and reducing potential damage during transport.
- Communicated effectively with dispatchers to resolve delivery issues and ensure seamless operations.
- Trained new drivers on routes and company procedures, fostering a culture of teamwork and support.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Technician
Seagate
06.2005 - 05.2015
- Operated and maintained advanced manufacturing equipment to ensure optimal performance.
- Conducted routine inspections to identify and resolve mechanical issues promptly.
- Collaborated with team members to streamline assembly processes, enhancing workflow efficiency.
- Implemented safety protocols to maintain a secure working environment for all staff.
- Assisted in training new technicians on standard operating procedures and equipment usage.
- Monitored production quality, ensuring adherence to company standards and specifications.
- Participated in continuous improvement initiatives focused on reducing downtime and waste.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Optimized system performance thorough testing and analysis.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Streamlined communication, introducing centralized platform for logging and tracking technical issues.
- Streamlined inventory management, ensuring optimal levels of spare parts and materials at all times.
- Streamlined processes by implementing efficient workflows and improving technician training programs.
- Reduced response times to technical issues, implementing prioritized troubleshooting protocol.
- Enhanced team productivity with thorough training on new technologies and procedures.
Education
No Degree - Electrical Technology
ITE Yishun
Yishun Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Attention to detail
- Punctual and reliable
- Problem-solving
- Safe driving
- Time management skills
- Loading and unloading
- Clean driving record
- GPS and route planning
- Route management
- GPS navigation
- Heavy lifting
- Order picking and processing
- Map reading and navigation skills
- Delivery scheduling
- Stocking and inventory
- Forklift operation
- Shipping and packaging
- Route planning
- Delivery recordkeeping
- Dispatch communication
- Order verification
- Vehicle maintenance
- FLUENT IN LANGUAGE
- Lifts up to number pounds
- Auto delivery
- Multitasking and organization
- Physical stamina
- Logistics
Certification
N level
Ntc2
Languages
English
Intermediate (B1)
Malay
Advanced (C1)
Timeline
Delivery Driver
Redmart
08.2025 - Current
Warehouse Assistant
Geodis
12.2022 - 08.2025
Warehouse Assistant
Hitachi
11.2021 - 11.2022
Delivery Driver
Cotton Care
05.2015 - 10.2021
Technician
Seagate
06.2005 - 05.2015
No Degree - Electrical Technology
ITE Yishun