Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
MUHAMMAD IBRAHIM BIN JURAHEL

MUHAMMAD IBRAHIM BIN JURAHEL

Summary

Experienced leader with strong technical background in facilities & assets matter, guiding teams, managing complex technical projects and achieving strategic objectives. Known for problem-solver, collaborative approach and commitment to excellence.

Overview

13
13
years of professional experience
1
1
Certification

Work History

DATA CENTRE OPERATIONS ENGINEER

CTC GLOBAL PTE. LTD
12.2018 - Current
  • Maintained technical fluency in required facility equipment and Data Centre assets for assigned jobs and facilities.
  • Coordinated engineering assignments for multiple simultaneous projects to fulfill prescribed project requirements between colleagues, vendors and clients.
  • Spearheaded infrastructure upgrades that enhanced reliability, security, and scalability of the Data Centre
  • Troubleshot technical complex issues under tight deadlines, prioritizing tasks effectively to minimize disruptions to ongoing operations.
  • Coordinated engineering assignments for multiple simultaneous projects to fulfill prescribed project requirements by Clients.
  • Drafted and updated Data Centre operations and maintenance manuals to correspond to owned hardware and software assets within overseen equipment.
  • Provided independent technical reviews of operational procedures and plans to eliminate functional bottlenecks.
  • Designed and implemented effective disaster recovery plans, minimizing business impact during critical events.
  • Enhanced system performance with regular maintenance, updates, and optimization of hardware and software components.
  • Managed relationships with external vendors and contractors, ensuring timely delivery of services while maintaining quality standards expected by the organization.
  • Completed walk-downs and on-site inspections during equipment installations, preventive maintenance and change management phases.
  • Provided technical assistance during operational changes via both on-site support and remotely.
  • Performed operational design reviews to determine feasibility and budgetary impacts of new proposals.
  • Established key performance indicators for measuring success in operations engineering projects, driving continuous improvement efforts across the team.
  • Leveraged industry best practices when approaching problem-solving situations or designing new systems.
  • Coordinated with stakeholders across departments to gather input on potential improvements in any technical matters, workflows or technology implementations.
  • Led the migration of legacy systems to modern platforms, ensuring minimal disruption to business operations during the transition process.
  • Evaluated vendor proposals.
  • Participated in regular audits of Data Centre assets; identified areas requiring attention or improvement, and recommended appropriate actions.
  • Championed a culture of continuous learning and professional development among team members, constantly seeking opportunities for growth.
  • Reduced downtime in production environments through proactive monitoring and timely issue resolution.
  • Maintained up-to-date documentation for all technical processes and procedures, fostering clear communication among team members.
  • Conducted root cause analysis for recurring issues, resulting in long-term solutions and improved system stability.

BUILDING COMPLEX MANAGER

NEWMAN & GOH PROPERTY CONSULTANTS PTE. LTD
07.2018 - 12.2018
  • Managing & Overseeing 17 Estate’s term contractors ranging from different level of service providers such as the Security, Landscape, Lift, Shuttle Bus Vendor, Cleaners, Pest Control, Waste Disposal, Fire Protection, Security Equipment such as CCTV and Electronic Parking System, Domestic Water Pump, Generator, LEW, Airconditioning & Mechanical Ventilation, Decam Monitoring System, Dock Leveller, Office Photocopier and Vending Machine.
  • Experienced and handled major water pump breakdown, lift breakdown. electrical power failures and accidents & claims.
  • Managing and Overseeing the Estate’s in house Technicians.
  • Managing and liaising with Tenants and Landlords regarding submission of Renovation Works. Inspect the Post Tension Slab survey being carried out by the appointed surveyor. Ensure all submitted drawings are in compliance to FSSD especially the Partition and Sprinkler Works. Ensure the Professional Engineer have endorsed and acknowledged all proposed drawings.
  • Compiling and preparing monthly Managing Agent Report.
  • Handling and managing all the Government’s statutory requirements and licenses such as conducting yearly FSSD inspection with regards to Fire Certificate renewal with the Fire Protection Contractor, Fire Safety Manager and the SCDF Officers, Electrical Installation License to the EMA, Lift To Operate (PTO) License to BCA, Advertising Permit with BCA and 10-yearly Building Visual Inspection with Professional Engineer to BCA and Annual Washing of Water Tanks.
  • Handling and liaising all Legal matters with the appointed Law Firm with regards to arrear recovery management, disputes and law matter. Recommend appropriate actions to be taken against defaulters with assistance from solicitors.
  • Manage fixed deposits on preparing renewal best rates from various banks, recommending Council Members on various diversification options on fixed deposit matter, liaise with bank’s Relationship Managers.

SENIOR PROPERTY OFFICER

PROPERTY FACILITY SERVICES PTE. LTD
04.2013 - 07.2018
  • Coordinated property inspections to ensure compliance with local codes and regulations, maintaining a positive reputation within the community.
  • Effectively resolved conflicts between tenants or neighbors, promoting harmonious living conditions within managed communities.
  • Maintained accurate records of all transactions related to each property, ensuring streamlined reporting for tax purposes or audits as needed.
  • Collaborated with legal counsel to handle evictions or other disputes in accordance with applicable laws and regulations.
  • Managed financial budgets for multiple properties, ensuring all expenses were accounted for and reported accurately.
  • Implemented energy-efficient upgrades across properties, reducing utility costs for tenants and increasing overall asset value.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Delivered emergency 24-hour on-call service for residents and tenants on building issues.

OPERATIONS OFFICER (CAR PARK MANAGEMENT)

CBM PTE. LTD
06.2012 - 03.2013
  • Managing & Overseeing 22 HDB & industrial car parks in Singapore.
  • Preparing monthly manpower schedule and assigning duties.
  • Handling and issuing notice of summons to motorist parked illegally / without Season Parking.
  • Attending and handling motorist’s, landlords and tenants feedbacks and complaints.
  • Preparing monthly and weekly reports and statistics on car parking occupancy & rates, technical breakdowns, accidents and claims to Manager and HDB Officer
  • Overseeing and managing site staff, area officers and supervisors ensuring duties are carried out properly and efficiently.
  • Liaise with term contractor / vendor for the Pest Control, Air-Conditioning & Electronic Parking System (EPS) with regards to supervising monthly maintenance works and calling in quotations for any parts breakdown / replacement works.
  • Familiar in hands-on electrical works, operating the EPS barrier unit, fire-protection system and Air-conditioning Unit
  • Assisting external contractors for ad-hoc general technical works such as road bitumen tar reinstatement, road painting, stainless steel railing installation and minor addition and alteration works
  • Conduct aesthetic inspection and checking to all car parks for report compilation to be submitted to HDB.
  • Managing and handling office administrative works such as raising Purchase Orders, Digitalizing data and hardcopy records and forms, Filing, clearing and submission of Invoices with attachment for approval and payment

Education

BACHELOR OF SCIENCE - FACILITIES MANAGEMENT

HERIOT WATT UNIVERSITY
UNITED KINGDOM
10-2016

- DIPLOMA IN REAL ESTATE MANAGEMENT

GLOBAL SCHOOL OF TECHNOLOGY AND MANAGEMENT
SINGAPORE
10-2013

- HIGHER NITEC IN INFORMATION TECHNOLOGY

INSTITUTE OF TECHNICAL EDUCATION
SINGAPORE
06-2012

Skills

  • KPI monitoring and reporting
  • Workforce success facilitation
  • Vendor and client coordination
  • Skilled in managing building operations and assets
  • Proactive hands-on contributor

Certification

  • CERTIFIED DATA CENTRE PROFESSIONAL
  • CERTIFIED DATA CENTRE SPECIALIST
  • COMPETENT PERSON (SINGAPORE CIVIL DEFENCE FORCE)


Timeline

DATA CENTRE OPERATIONS ENGINEER

CTC GLOBAL PTE. LTD
12.2018 - Current

BUILDING COMPLEX MANAGER

NEWMAN & GOH PROPERTY CONSULTANTS PTE. LTD
07.2018 - 12.2018

SENIOR PROPERTY OFFICER

PROPERTY FACILITY SERVICES PTE. LTD
04.2013 - 07.2018

OPERATIONS OFFICER (CAR PARK MANAGEMENT)

CBM PTE. LTD
06.2012 - 03.2013

BACHELOR OF SCIENCE - FACILITIES MANAGEMENT

HERIOT WATT UNIVERSITY

- DIPLOMA IN REAL ESTATE MANAGEMENT

GLOBAL SCHOOL OF TECHNOLOGY AND MANAGEMENT

- HIGHER NITEC IN INFORMATION TECHNOLOGY

INSTITUTE OF TECHNICAL EDUCATION

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