Abdul Ghani Saiyadi
Singapore
Summary
Hospitality professional with deep experience in all aspects of service, coordination and event execution looking for a position in customized guest experiences. With over 25 years of tenure in high end hospitality, I am looking to extend my career in a more personalized work environment.
Overview
20
20
years of professional experience
Work History
Senior Captain
Swiss Club Singapore
10.2021 - Current
- Interacted with team members, encouraging each to be outgoing and offer excellent service to customers.
- Identified patterns and trends that resulted in undesirable outcomes or compromised program compliance and developed corrective action plans.
- Met with event director to discuss event details, timelines and specific equipment that would be required.
- Kept guest areas clean, removing trash and dirty dishes.
Food & Beverage Executive
AMARA SANCTUARY RESORT SENTOSA
03.2021 - 09.2021
- Overall monitoring operation including hands on and ad-hoc duties.
- Maintaining outlet cleanliness and maintenance of fixed assets and furniture’s
- Give training and briefing every now and then.
- Managing outlet opening and closing (paperwork/computer/emailing)
- Coordinate with other departments pertaining upcoming events/special dietary/requests/amenities.
- Multitasking in other outlets/departments.
Restaurant Executive
THE TANGLIN CLUB, SINGAPORE
02.2008 - 03.2020
- Training of new and existing employees on food and beverage products. Set service expectations for all front of the house staff and execute training program.
- Ensure all guest preferences and allergies are attended to on a consistent basis.
- Handling of customers’ complaints and rectify (service recovery)
Waiter
ST. REGIS, SINGAPORE
01.2007 - 01.2008
- Responsible in attending and handling customers.
- Suggest wine to compliment with dish.
- Obtain feedbacks from customers and establish good relationship.
Restaurant Captain
RASA SENTOSA SHANGRI-LA, SINGAPORE
01.2005 - 01.2007
- Overall responsibility for coordination and execution of all banquet functions including social, corporate events and wedding/solemnization.
- Manage cleanliness and tidiness of outlet, practice system of FIFO, SFSMs and HACCP
Education
Advance Diploma - Office Skills, Business, Studies, Commercial Arithmetic
INSTITUTE TECHNICAL OF EDUCATION CLEMENTI
O-Level - Cambridge (Express)
YIO CHU KANG SECONDARY SCHOOL
Skills
- Microsoft Word
- POS (Micros & Jonas)
- Inventory control and record keeping
- Food service background
- Strong work ethic
- Passion for customer satisfaction
- Public relations
References
Suriani, binti Samshool, Sales Executive, +6017 4859109, Affin Bank Danga Bay
Accomplishments
- EXCELLENT SERVICE AWARD Star Award in the Excellent Service Award 2018 & 2019
- EXCELLENT SERVICE AWARD Silver Award in the Excellent Service Award 2016 & 2017
Timeline
Senior Captain
Swiss Club Singapore
10.2021 - Current
Food & Beverage Executive
AMARA SANCTUARY RESORT SENTOSA
03.2021 - 09.2021
Restaurant Executive
THE TANGLIN CLUB, SINGAPORE
02.2008 - 03.2020
Waiter
ST. REGIS, SINGAPORE
01.2007 - 01.2008
Restaurant Captain
RASA SENTOSA SHANGRI-LA, SINGAPORE
01.2005 - 01.2007
Advance Diploma - Office Skills, Business, Studies, Commercial Arithmetic
INSTITUTE TECHNICAL OF EDUCATION CLEMENTI
O-Level - Cambridge (Express)
YIO CHU KANG SECONDARY SCHOOL