Muhammad Hidayat Bin Yusof
Summary
Dynamic Visitor Management Associate at CERTIS with expertise in data analytics and customer engagement. Proven track record in enhancing visitor experiences and fostering relationships. Skilled in office administration and innovative problem-solving, consistently resolving issues to ensure satisfaction and loyalty. Committed to delivering exceptional service and optimizing operations for success.
Professional with experience in management roles, prepared to drive organizational success. Known for strong team collaboration and adaptability to changing needs. Skilled in project management, strategic planning, and process optimization. Valued for reliability, problem-solving abilities, and results-driven approach.
Overview
4
4
years of professional experience
Work History
Visitor Management Associate
CERTIS
01.2025 - Current
- Provided personalized assistance to visitors with special needs or requests, fostering a welcoming environment for all guests.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Compiled information from files and research to satisfy information requests.
- Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data.
- Managed daily operations at the front desk, including ticket sales, membership registrations, and customer service inquiries.
- Cultivated positive relationships with fellow team members through clear communication and collaboration on shared goals for visitor satisfaction.
National Service
Singapore Armed Forces
09.2022 - 09.2024
- Handled high call volume with efficiency and professionalism, directing calls to appropriate departments or assisting callers with their inquiries directly.
- Demonstrated excellent multitasking abilities by managing multiple phone lines, attending to walk-in guests, and coordinating with other departments simultaneously.
- Participated in team meetings to share ideas on improving overall guest experience in alignment with company objectives.
- Coordinated event logistics such as meeting room setup or catering arrangements while working closely with other hotel departments for successful outcomes.
- Assisted in training new front desk personnel, providing guidance on best practices and reinforcing company policies and procedures.
Sales Associate
Yi Fang Fruit Tea
03.2022 - 09.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Operations Manager Intern
Chic-a-boo
08.2021 - 02.2022
- Resolved customer complaints involving food or beverage quality and service.
- Maintained highest standards for beverage quality and service.
- Resolved customer concerns promptly and professionally, ensuring repeat business and positive word-of-mouth referrals.
- Implemented creative solutions for space optimization during peak hours or busy seasons.
- Collaborated with chefs and kitchen staff to ensure high-quality food preparation and timely delivery to customers.
Education
Higher National ITE Certificate (Higher Nitec) - Human Resource Management
Institute of Technical Education
Simei03-2022
Skills
- Data analytics
- Corporate governance
- Innovation management
- Customer engagement
- Office administration
- Relationship building
- Talent acquisition
- Administrative tasks
Languages
English
Bilingual or Proficient (C2)
Malay
Advanced (C1)
Timeline
Visitor Management Associate
CERTIS
01.2025 - Current
National Service
Singapore Armed Forces
09.2022 - 09.2024
Sales Associate
Yi Fang Fruit Tea
03.2022 - 09.2022
Operations Manager Intern
Chic-a-boo
08.2021 - 02.2022
Higher National ITE Certificate (Higher Nitec) - Human Resource Management
Institute of Technical Education
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