Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic
Muhammad Helmi Bin Abdul Rahim

Muhammad Helmi Bin Abdul Rahim

Summary

  • Proven track record in optimizing event success and facility operations, notably with Shangri-La Hotel.
  • Skilled in audiovisual technology and adept at fostering team collaboration under pressure.
  • Handling of audio, video and lightings for events such as wedding, conference and VIP events (IISS, Embassy of various countries).
  • Demonstrated ability to enhance customer satisfaction and streamline event setups, leveraging excellent communication and quick adaptation skills.
  • Achieved significant improvements in event execution and safety standards.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Banquet Set Up (Regular Part Timer)

Shangri-La Hotel
01.2022 - Current
  • Arranged furniture and equipment to maximize space and floor plan for seamless movement during functions.
  • Followed safety procedures and incorporated safety equipment to reduce injury and loss.
  • Supported other departments within the venue as needed, fostering a cooperative work environment conducive to overall success.

Maintenance Assistant

SAF Yacht Club
05.2021 - 12.2021
  • Assist in maintaining safety conditions and standards in facility.
  • Assist in daily operations of the club.
  • Communicate with contractors carrying out jobs in the club.
  • Responded immediately to emergency repairs and other maintenance requests to minimize downtime.
  • Provided excellent customer service while addressing tenant maintenance requests promptly and professionally.
  • Fostered a positive work environment through collaboration with colleagues across departments on facility improvement initiatives.

Audio Visual Technician

Shangri-La Hotel
04.2017 - 03.2021
  • Optimized sound quality by conducting thorough sound checks prior to each event start time.
  • Calibrated projectors for optimal image quality at various venues according to screen size and lighting conditions.
  • Participated in pre-event walkthrough with clients to discuss their specific needs and expectations from the AV setup.
  • Collaborated with event planners to determine appropriate audiovisual solutions, resulting in successful events.
  • Monitored and adjusted sound and lighting levels to optimize live event performance.
  • Actively communicated with other departments such as catering or room setup teams in order to coordinate event logistics seamlessly.
  • Provided exceptional customer service by responding quickly to client requests and concerns regarding audiovisual needs.
  • Resolved challenging guests complaints to full satisfaction.

Banquet Set-Up Supervisor

Shangri-La Hotel
01.2014 - 03.2017
  • Delegated tasks to staff members to maximize production under tight deadlines.
  • Set up and broke down conference and banquet rooms to meet facility standards and specifications.
  • Provided exceptional service to guests by immediately addressing needs and requests.
  • Interpreted instructions to schedule and set up events to client specifications.

Audio Visual Technician

Multi Image Private Limited
02.2013 - 12.2013
  • Collaborated with event planners to determine appropriate audiovisual solutions, resulting in successful events.
  • Tested and calibrated audio and visual equipment to verify proper operation.
  • Monitored and adjusted sound and lighting levels to optimize live event performance.
  • Programmed and operated audio-visual equipment to support seamless live events.

Audio Visual Technician

Shangri-La Hotel Singapore
01.2009 - 01.2013
  • Set up projectors, laptops and microphones for live presentations.
  • Tested and calibrated audio and visual equipment to verify proper operation.
  • Optimized sound quality by conducting thorough sound checks prior to each event start time.
  • Collaborated with event planners to determine appropriate audiovisual solutions, resulting in successful events.

Education

Primary School Leaving Examination -

Griffiths Primary School

GCE N-Level -

Yuan Ching Secondary School

Skills

  • Excellent communication skills
  • Ability to work under pressure
  • Able to adapt quickly
  • A team player
  • Willing to learn new skills

Accomplishments

  • Demonstrated the Service Vision (2018)
  • Implement Operations for Service Excellence (2018)
  • Project a Positive and Professional Image (2018)
  • Volunteered for SG United during Circuit Breaker

Certification

  • Trained and certified in Scissor Lift Operation (2020)
  • Trained and certified in Food and Beverage Safety and Hygiene Course (2020)
  • WSQ Apply WSH in Shipyard General Trade

Timeline

Banquet Set Up (Regular Part Timer)

Shangri-La Hotel
01.2022 - Current

Maintenance Assistant

SAF Yacht Club
05.2021 - 12.2021

Audio Visual Technician

Shangri-La Hotel
04.2017 - 03.2021

Banquet Set-Up Supervisor

Shangri-La Hotel
01.2014 - 03.2017

Audio Visual Technician

Multi Image Private Limited
02.2013 - 12.2013

Audio Visual Technician

Shangri-La Hotel Singapore
01.2009 - 01.2013

Primary School Leaving Examination -

Griffiths Primary School

GCE N-Level -

Yuan Ching Secondary School

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Muhammad Helmi Bin Abdul Rahim