MUHAMMAD HAZIQ HAZIM BIN JOHARI

Summary

Dynamic and dedicated, with a strong track record of delivering exceptional customer service at Resorts World Sentosa, as an Attractions Park Ambassador. Skilled in interpersonal communication, organizational efficiency, and leadership. Currently studying Higher Nitec in Electronics Engineering in ITE College Central, underpinning my technical knowledge. My goal is to ensure reliability, efficiency, and functionality of electronic systems while also considering factors like cost-effectiveness and environmental impact.

Overview

years of professional experience

Work History

Attractions Park Ambassador

Resorts World Sentosa

11.2022 - Current

As an Attractions Park Ambassador at Universal Studios Singapore, I play a key role in ensuring guests have a memorable and enjoyable experience at the attractions. I engage with visitors, provide information about the park's offerings, and assist with any inquiries or requests to enhance their visit.

- Welcome and assist guests with enthusiasm and warmth, creating a positive first impression.

- Provide guidance on attractions, entertainment options, and dining venues to help guests make the most of their visit.

- Handle guest inquiries and concerns with professionalism and efficiency, ensuring a high level of guest satisfaction.

- Work collaboratively with team members to maintain a clean and safe environment for guests, contributing to an enjoyable park experience.

- Assist in crowd management and event support to ensure smooth park operations and guest safety.

Education

Higher NItec in Electronics Engineering

ITE COLLEGE CENTRAL

Singapore

12.2025

GCE 'N' LEVEL

SENGKANG SECONDARY SCHOOL

Singapore

12.2022

Skills

Leadership Skills
Adaptability
Problem Solving
Ability to work in a Team
Communication Skills
Fast Learner

Teamwork
Organisational Efficiency
Patience and Empathy (Customer Service)
Crowd Management
Environmental awareness
Weather Preparedness

Accomplishments

Oct 2023 - Obtained YouthSpace Leadership award

Helped out with the planning of events that happen in YouthSpace at ITE College Central. Chinese New Year and Hari Raya 2024 etc.

- Helped with the planning and organising of the events

- Hosting the events to students at YouthSpace

- June 2024 - Represented ITE College Central in Football for "Football with a Heart" Charity event at National Stadium.

Languages

English

Bilingual or Proficient (C2)

Malay