Proven track record in enhancing security and customer satisfaction, notably with Empire Security Pte Ltd. Skilled in surveillance and emergency response, demonstrating exceptional teamwork and a positive attitude. Achieved a significant reduction in security incidents, leveraging expertise in traffic laws and collaborative problem-solving. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Delivery Driver
Hou Couture 8
02.2019 - 08.2024
Delivered packages to customer doorsteps and business offices.
Completed on-time deliveries by choosing best and most efficient routes.
Improved customer satisfaction by ensuring timely and accurate deliveries of products.
Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Club Security Supervisor
Grand Hollywood Disco & Pub
01.2015 - 02.2021
Recorded incident reports with detailed accounts of occurrences.
Conducted regular patrols of facility to detect and deter security threats.
Monitored alarm systems and CCTV footage to enable prompt attention and response.
Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
Supervised and evaluated security staff performance to determine compliance with safety regulations.
Assisted with investigations into reported incidents, gathering evidence and providing detailed reports for review by management or law enforcement officials when required.
Provided ongoing training for staff members on key aspects of physical security principles, such as access control systems or situational awareness techniques during routine operations.
Reduced incidents of theft and vandalism by closely monitoring surveillance systems and coordinating with law enforcement.
Responded swiftly to security incidents and effectively resolved security issues.
Club Security Officer
Empire Security Pte Ltd
01.2013 - 12.2015
Assisted in the development of comprehensive security protocols for improved crowd management during peak hours.
Conducted regular perimeter patrols to identify potential risks and maintain optimal venue security.
Enhanced club safety by conducting thorough security checks and monitoring entrances and exits.
Maintained a secure environment by enforcing strict adherence to club policies and regulations.
Checked IDs and closely examined patrons' faces to verify age.
Ejected unruly patrons from premises.
Called police to report criminal acts.
Liaised with local police officers, fire services and emergency services to maintain security and service and resolve issues.
Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Responded quickly to emergency situations to assess and deflect issues.
Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
Security Guard
Rightmen Security Services
01.2012 - 12.2013
Responded quickly to emergency situations to assess and deflect issues.
Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Completed full building and grounds patrols to spot and investigate concerns.
Secured premises and personnel by patrolling property and monitoring surveillance equipment.
Responded to emergencies promptly, ensuring the safety of all individuals on site.
Enhanced overall security by conducting thorough patrols and monitoring premises.
Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
Ensured proper functioning of security equipment, performing routine checks and maintenance tasks.
Managed access control systems to ensure authorized entry, maintaining secure environment.
Developed emergency evacuation plans, ensuring staff readiness in case of incident.
Enhanced security measures for VIP visits, coordinating closely with executive protection teams.
Monitored CCTV systems to quickly identify and respond to potential security breaches, enhancing overall safety.
Promoted to team leader for demonstrating exceptional leadership and security management skills.
Monitored CCTV cameras and alarm systems for security breaches.
Security Officer
Regional Investigation and Security Services
05.2011 - 12.2012
Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Reported suspicious activities and persons to law enforcement.
Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
Improved overall security by conducting regular patrols and monitoring surveillance systems.
Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
Secured premises and personnel by patrolling property and monitoring surveillance equipment.
Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
Issued access cards to authorized personnel to monitor access points.
Education
High School Diploma -
Fajar Secondary School
Singapore
01.2004
Skills
Safety and security procedures
CCTV experience
Patrol operations
Emergency Response
Safety and security regulations
Skilled in conflict resolution
Physical Security
Crime Prevention
Crowd Control
Certification
Perform supervisory duties within legal framework
Induct Security Personnel
Supervise security officers
Provide Visitor Information
Handle Security Incidents and Services
Provide guard and patrol services
Languages
English
Malay
Timeline
Delivery Driver
Hou Couture 8
02.2019 - 08.2024
Club Security Supervisor
Grand Hollywood Disco & Pub
01.2015 - 02.2021
Club Security Officer
Empire Security Pte Ltd
01.2013 - 12.2015
Security Guard
Rightmen Security Services
01.2012 - 12.2013
Security Officer
Regional Investigation and Security Services
05.2011 - 12.2012
High School Diploma -
Fajar Secondary School
Perform supervisory duties within legal framework
Induct Security Personnel
Supervise security officers
Provide Visitor Information
Handle Security Incidents and Services
Provide guard and patrol services
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