Summary
Overview
Work History
Education
Skills
Certification
Languages
Generic skills
Awards
Reference
Timeline
Generic
MUHAMMAD HALIL BIN ABDUL AZIZ

MUHAMMAD HALIL BIN ABDUL AZIZ

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Service Officer

SATs Ltd (SQ Group)
03.2022 - Current
  • Provide support to passengers by assisting with reservations, ticketing, and check-in procedures, ensuring a seamless and efficient travel process
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
  • Skilled in utilizing the Amadeus system to accurately handle bookings, upgrades, and reservation modifications
  • Work together with other airlines to promptly and effectively address customer concerns, ensuring timely resolution
  • Managing challenging situations with professionalism, such as handling overbooked flights or passenger downgrades

TRANSCOM

SINGAPORE POLICE FORCE
11.2019 - 11.2021
  • Appointed as a Ground Deployment Officer and Group Leader (GL)
  • Responsible for managing and supervising officers within my assigned team
  • Engage with Members of the Public (MOPs) during patrols at MRT Stations
  • Demonstrated confidence and ambition in executing duties
  • Lead patrols in pairs or larger groups throughout stations and trains on the MRT network
  • Conduct patrols involving inspection and search operations for suspicious packages and persons

Retail Assistant (Part Time)

ISETAN SINGAPORE LTD
11.2016 - 11.2019
  • Attended to customers' requests and comprehended their needs
  • Maintained cleanliness and restocked the store before opening and after closing each day
  • Processed sales transactions efficiently
  • Set and achieved sales targets
  • Operated cash registers and processed payments accurately

Education

GCE “N” Level Certificate -

Bedok South Secondary School
12.2016

Nitec In Business Services -

Institute Of Technical Education (College East)
12.2018

High School Diploma -

Institute of Technical Education (College East)
10 Simei Avenue S4686047
10.2024

Skills

  • Customer Support
  • Complaint Handling
  • Data Entry
  • Customer Focus
  • Familiarity with airline policies, procedures, and industry regulations
  • Capable of managing multiple tasks in a dynamic environment

Certification

SPF (TRANSCOM), Certificate of Appreciation on getting SGT(1), Certificate of Accomplishment on getting GL (Group Leader), Certificate of Successful Completion (Home Team First Aid with BCLS and CPR+AED Course)

Languages

English Language
Malay Language

Generic skills

  • Basic Computer Skills (Microsoft Word, Excel, PowerPoint)
  • Adaptability
  • Time Management
  • Leadership
  • Teamwork
  • Ability to Work Under Pressure
  • Decision Making
  • Communication
  • Work well with people with different ethnic, social, cultural and education backgrounds
  • Convey and exchange thoughts, ideas and information effectively

Awards

  • SECONDARY SCHOOL, Top Student in Mathematics (2016)
  • SPF (TRANSCOM), Commander’s Award 2020

Reference

Nur Diana (Executive)

+ 65 9127 0043

Timeline

Customer Service Officer

SATs Ltd (SQ Group)
03.2022 - Current

TRANSCOM

SINGAPORE POLICE FORCE
11.2019 - 11.2021

Retail Assistant (Part Time)

ISETAN SINGAPORE LTD
11.2016 - 11.2019

GCE “N” Level Certificate -

Bedok South Secondary School

Nitec In Business Services -

Institute Of Technical Education (College East)

High School Diploma -

Institute of Technical Education (College East)

Similar Profiles

CREATE PROFILE
MUHAMMAD HALIL BIN ABDUL AZIZ