Results-driven Customer Service & Operations Professional with 5+ years of experience in hospitality, event planning, and team leadership, combined with 4 years of technical expertise in equipment maintenance and remote site operations. Adept at managing high-pressure environments, from coordinating National Day Parade 2018 logistics to ensuring equipment uptime for critical operations.
Key Strengths:
✔ Customer & Stakeholder Engagement – Built rapport with senior military personnel, VIPs, and international guests, earning repeat requests for high-profile assignments.
✔ Operational Excellence – Redesigned incident reports (adopted across Brigades) and optimized maintenance processes to minimize downtime.
✔ Technical Proficiency – Skilled in equipment setup, troubleshooting (LRU-level repairs), and safety compliance (WSH) for local/overseas operations.
✔ Leadership & Training – Mentored junior technicians and cross-functional teams, improving efficiency by 20%+ in training ramp-up time.
✔ Adaptability – Combines Multimedia & Infocomm Tech training with hands-on experience in dynamic environments (e.g., Night Safari, military exercises).
