Muhammad Haidil Bin Ismail
Summary
Motivated retail professional with strong communication and teamwork skills. Committed to improving customer satisfaction through effective problem-solving and personalized service. Ready to leverage experience in inventory management and sales to support business goals.
Results-oriented sales professional experienced in delivering exceptional customer service and building strong relationships. Adept at managing inventory and processing transactions accurately, with a focus on achieving sales targets and fostering customer loyalty.
Overview
11
11
years of professional experience
Work History
Sale Assistant
Sunnnystep
Singapore, Singapore
06.2025 - Current
- Processed transactions accurately using point-of-sale systems.
- Maintained organized merchandise displays to enhance customer experience.
- Handled customer returns and exchanges efficiently, resolving issues promptly.
- Supported inventory management by restocking shelves and conducting audits.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Conducted weekly inventory audits to ensure accuracy in stock levels.
- Trained new staff on sales techniques and store policies, enhancing overall team performance.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Cashier
Fairfrice
Bukit Batok New Town, Singapore
08.2024 - 2024
- Assisted customers with product inquiries and provided recommendations.
- Handled cash, credit, and electronic payments securely and responsibly.
- Collaborated with team members to optimize inventory management practices.
- Built relationships with customers to encourage repeat business.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Food Service Worker
Yassin Kampung
Woodlands, Singapore
03.2022 - 08.2023
- Prepared and served food items according to health and safety standards.
- Maintained cleanliness of workstations and dining areas to ensure excellent customer experience.
- Supported training of new staff on food preparation techniques and service procedures.
Sale Assistant
Cash Converters
Jurong East, Singapore
03.2022 - 2022
- Assisted customers with product inquiries and purchasing decisions.
- Provided training to new staff on procedures and customer service standards.
- Implemented suggestions for improving sales processes and customer engagement strategies.
- Helped customers locate products and checked store system for merchandise at other sites.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
- Established rapport with customers using active listening and interpersonal skills.
Banquet Server
Boss Hotel
Singapore, Singapore
02.2018 - 10.2019
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Set up banquet tables and chairs based on event requirements.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Carried out professional service, retaining polite and friendly approach at all times.
- Worked with banquet manager to coordinate event set up and schedule.
- Enhanced customer satisfaction by providing efficient and friendly service during banquet events.
- Answered guest questions about event plans and food service choices.
Food Service Worker
Mac Donalds
Singapore, Singapore
05.2015 - 2015
- Collaborated with team members to ensure efficient service during peak hours.
- Provided friendly customer service, addressing inquiries and resolving issues promptly.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Contributed to menu development, incorporating seasonal ingredients and customer feedback.
Education
WPLN - F&B
APSN DELTA Senior School
Singapore09.2021
WPLN - F&B
APSN Tanglin Special School
Singapore07.2012
No Degree -
ITE WEST
Singapore02.2018
Skills
- Cash handling
- Goal oriented
- Relationship building
- Stock management
- Sales expertise
- Cash register operation
- Customer needs assessment
- Display building
- Social media engagement
- Inside and outside sales
- Customer service
- Friendly and helpful
- Strong communication and interpersonal skills
- Team cooperation
- Safety and cleanliness standards
- Team leadership
- Store opening and closing
- Sales and promotions
- Team collaboration
Additional Information
Courses i have done:
> Sales closure -1
> Service challenges - 1
> Prepare meat and poultry and poultry for cooking
> Prepare Equipment and Ingredients
> Workplace Literacy ( speaking ) - level 5
Timeline
Sale Assistant
Sunnnystep
06.2025 - Current
Cashier
Fairfrice
08.2024 - 2024
Food Service Worker
Yassin Kampung
03.2022 - 08.2023
Sale Assistant
Cash Converters
03.2022 - 2022
Banquet Server
Boss Hotel
02.2018 - 10.2019
Food Service Worker
Mac Donalds
05.2015 - 2015
WPLN - F&B
APSN DELTA Senior School
WPLN - F&B
APSN Tanglin Special School
No Degree -
ITE WEST