Muhammad Hafiz Bin Abdul Gani

Learning and Development

• · Partnering with Business Units and stakeholders to define learning needs and build sustainable learning programmes (off the shelf and tailor made) to elevate the capabilities of our employees.
• · Conceptualise, design and drive programmes targeting different functions and learning needs to upskill our employees for Global, Regional and local teams.
• · Design learning materials (e.g. e-learning, one pagers, WI, Manuals) to enhance employee learning experience and as framework for regional, local PICs to follow/cascade.
• · Work with subject matter experts (Business Units) and trainers to shape the course content, curriculum and learning outcomes.
• · Assess and monitor the impact and effectiveness of learning interventions at the individual learner and/or organisation level.
• · Partner learning vendors to develop and customise L&D interventions to support their developmental plans.
• · Contribute to market intelligence gathering and research in L&D to keep learning interventions abreast of future trends and developments eg areas such as DEI & ESG.
• · Lead monthly global L&D calls with regions to discuss key global projects and regional support.
• · Integrate latest L&D trends and practices to improve efficiency & effectiveness in L&D topics.
• · Support in online induction and onboarding programmes in specific region and create alignment in coverage of topics and ensuring compliance.

Employee Engagement

• · Employee Engagement Survey (EES) – Support in the planning, design and roll out of communication plan, timeline, and materials of EES and assist in follow-up of actions plans by working with regional engagement champions and local PICs.
• · Lead communication planning and campaign in collaboration with Brand & Communications team to provide resource for regional and country usage.
• · Lead engagement project calls while giving guidance to regions and countries on the engagement survey project planning and deliverables.
• · Collaborate and work with Survey vendor to discussion project plan and key milestones to achieve project deliverables within deadline.
• · Lead in understanding the engagement needs of the company by including questions relating to DEI, ESG & Psychological Safety along with requirements from top management.
• · Collaborate with regional and local champions to discuss questionnaire design and survey framework, translation processes and survey inclusivity for both white and blue collar.

Vendor Management

• · Lead in discussions with vendor such as LinkedIn, Skillsoft, Cornerstone, Elucidat and Sumtotal with regards to LMS and content management for both off the shelf and tailor-made content.
• · Collaborate with vendors with contract renewals and preparation to request budget from headquarters.
• · Monthly calls with vendors to discuss usage updates, areas of focus and troubleshooting matters eg. IT issues and/ or User issues.
• · Collaborate with vendors to identify new features and latest trends that can be adopted or enable quick wins for the organization.
• · Vendor updates and milestones cascaded further to regions and local companies to communicate changes and impact on BAU.
• · Analyze usage metrics and activity within vendor platforms to understand potential and how to maximize each platform to benefit the organization.
• · Identify best practices of peer companies as a benchmark and find way to meet the gold standard practice within the industry.

Content Management

• · Spearheaded the first content development in the organization via a platform known as Elucidat to make E – learning content available for an estimated 25000 employees globally.
• · Lead in ensuring adoption in content creation and E learning is prevalent throughout the company with an averaging launch of 13 global contents annually and over 50 trained content creators.
• · Lead content discussion with business units and SMEs to curate and launch content for specific target audiences.
• · Provide train the trainer sessions twice a year to give autonomy to regions and SMEs for their content creation process.
• · Created and maintained an annual learning calendar to manage content launch and ensure a steady release of content for the global audience.
• · Created and provided a governance materials and resources to trained content creators and regional champions as a guideline to content standards and framework.
• · Work with vendors to provide content mapping to various topics such as ESG, DEI, Self and Team Awareness, Leadership and Performance Development.
• · Lead in supplementing organizational LMS with content mapping to enhance employee learning experience and personal development.
• · Frequent maintenance and update of content library on LMS to sustain employee engagement to the platform.
• · Curated personalised content storyboard and flow chart based on information collation from stakeholders as a base before proceeding to draft e learning contents.
• · Provided an 8 week - Design & Build training program for new content creators that covers business partnering skills, technical skills, and content creation skills.
• · Managed a group of content creators globally by providing coaching and mentoring sessions in various time zones such as Asia, Europe & Americas

Project Management

• · Collaborated with multiple internal stakeholders in various projects to improve employee experience and employee engagement.
• · Involved in global projects such as a Global Wellbeing Activity challenge for all employees to be active and be involved as an ESG initiative as their contributions will result in the donation of trees around the world.
• · Involved in a survey implementation of DEI to understand local practices and needs specifically for DEI and relevant topics, to analyze the results of the survey and create an awareness campaign via building & rolling out an E learning as a first intervention. Collaborated with project team to create a project life cycle for DEI in phases to focus on awareness, knowledge and change in the organization.
• · Lead a project named Global Customer Program provided by a vendor for Key Account Directors to go through a series of E learning and a week of full day program to learn about key account management and techniques to manage their key account and teams. Involved as a table coach for the program as well as ensuring the smooth alignment and execution between vendor and the Business Unit pre & post program.

• Holistic contribution to company processes due to relentless coordination across internal departments to improve efficiency and productivity
• Created training modules and materials to be applied via internal training for both HQ and retail team (both local and regional)
• Conducted various analysis for training and development needs for retail team and HQ (both local and regional)
• Crafted and conducted training audits that was applied to both local and regional retail team to assess operational, customer service, retail, housekeeping, product and system knowledge (both local and regional)
• Managed supervisor’s personal assessment and overall self-development
• Tasked to do real-time operational and training needs analysis locally and regionally to improve various processes and focus on keeping it lean
• Implemented various assessments of operational procedures to be improved and specific training deliverance to counter various issues
• Initiated various reward programmes, cohesion and character development programmes for staff holistic development and retention
• Coordination with research and development team for new product releases, training approaches and key fundamentals to be delivered to retail team
• Contributed significantly to multiple training and development projects in a newly developed training department consisting for 2 people in a semi-startup environment, running 14 outlets island wide and regional countries such as Thailand, Philippines, Taiwan, Hong Kong, Macau and popup stores in Japan and Dubai.

• Successfully trained approximately 6000 staff in 2018 calendar year and executed over 50 facilitation programmes
• Streamlined training processes resulting in better deliverance and shorter deliverance duration/steps (Roleplay, Video, Q&A, Interactive)
• Major involvement in forecasting and analytics to secure training capacity needs and to filter candidates (Training Schedule, Capacity Limitations)
• Facilitated multiple levels of primary/tertiary/corporate audiences towards multiple objectives (Technical, Soft skills)
• Deeply impacted presentation deliverance due to exposure to various audiences thus creating better results
• Frequent contributor to company’s SLA with discussions to improve application user experience and ease of access to heighten delivery standards with UX team.

• Involved in a major store launch involving creation of whole Hiking department at Decathlon biggest store in Joo Koon
• Responsible for sustaining product management, inventory management and strategies to increase company profit margin
• Success in sustaining department functionality due to ability to hire experienced and motivated staff (both FT and PT).

• Developed positive attributes due to need to adapt and resolve “real time” conflicts as a police supervisor
• Dynamic skills in communication and interpersonal strength to resolve both internal and external disputes and motivate team to achieve goals.