Muhammad Firdaus Bin Mawi
Woodlands
Summary
Rational System Analyst with around 3 years of experience enhancing operations for organizations through information systems solutions. Proven track record of transforming specific business goals related to growth and efficiency improvements into new system designs. Knowledgeable innovator known for recommending new technologies to enhance existing systems and introduce new systems.
Overview
7
7
years of professional experience
Work History
System Analyst
DBS
03.2024 - Current
- Collaborated with cross-functional teams to develop system solutions tailored to business needs.
- Provided technical support for end-users, resolving issues promptly and effectively.
- Enhanced user experience through the implementation of interface updates and usability improvements.
- Enhanced collaboration between IT teams by standardizing communication protocols around system requirements, project progress updates, and change management processes.
- Fostered a culture of continuous improvement within the organization by actively soliciting feedback from end-users on system performance and incorporating user suggestions into future development efforts.
System Analyst
United Overseas Banking
02.2023 - 02.2024
- Monitor the system and follow up with developers to meet clients expectations
- Enhanced user experience through the implementation of interface updates and usability improvements.
- Assisting manager to prepare test case design and software testing
- Understanding product features and assist with business requirements, gathering and documentations
- Responsible for end to end user acceptance testing
- Coordinate with other project team members for UAT schedules , error log updating , project updates and resolving interdependent issues.
- Increased system security by identifying potential vulnerabilities and implementing robust safeguards against unauthorized access or data breaches.
SAP HR JUNIOR CONSULT
NCS PTE LTD
03.2022 - 02.2023
- Work on payroll run for clients
- Participate in implementation, roll out projects, support and maintenance projects
- Prepared functional designs, system configuration and perform relevant testing and deployments of the designated business solutions
- Supported users on change control, system updates and User Acceptance Testing in accordance with implementation plan
- Build professional relationships with clients, management and team members to ensure delivery of proposed solutions.
Sales Executive
Catalyst Marketing
10.2021 - 02.2022
- Represent client’s products and provided the most suitable package to customer based on their needs
- Developed social selling, active listening and communications skulls from the consistent guidance, product training and upskilling training methods
- Build professional relationships with clients, management and team members to ensure delivery of proposed solutions.
National Service Men
MINDEF
11.2018 - 11.2020
- Overseas posting for national service at Brunei Darussalam and was part of Supply and logistics team.
IT TECHNICIAN INTERN
SINGAPORE PRESS HOLDINGS
10.2017 - 12.2017
- Configures new devices, tested hardware devices and did daily technical report on findings
Education
Diploma in Banking And Finance -
Kaplan Singapore
09.2021
Higher Nitec - Business Information System
Institute of Technical Education Singapore
03.2018
Skills
- Microsoft Excel
- Powerpoint
- SAP HCM
- SAP ERP
- Fluent in English and Malay
- Good written and oral communication skills
- Project Management
- Network performance monitoring
- Agile Methodology
- Technical Analysis
- End-user support
- Application support
- System Upgrades
- User Acceptance Testing
Timeline
System Analyst
DBS
03.2024 - Current
System Analyst
United Overseas Banking
02.2023 - 02.2024
SAP HR JUNIOR CONSULT
NCS PTE LTD
03.2022 - 02.2023
Sales Executive
Catalyst Marketing
10.2021 - 02.2022
National Service Men
MINDEF
11.2018 - 11.2020
IT TECHNICIAN INTERN
SINGAPORE PRESS HOLDINGS
10.2017 - 12.2017
Diploma in Banking And Finance -
Kaplan Singapore
Higher Nitec - Business Information System
Institute of Technical Education Singapore
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