Muhammad Fazril Bte Saptu Fazril
Summary
Dynamic and results-driven professional with experience at Foodpanda, recognized for enhancing customer satisfaction through timely deliveries and exceptional service. Skilled in critical thinking and vehicle maintenance, I consistently demonstrate reliability and punctuality, effectively adapting to challenges while optimizing routes to reduce delivery times.
Overview
4
4
years of professional experience
Work History
Delivery Rider
Foodpanda
03.2022 - Current
- Handled cash transactions accurately while collecting payments upon delivery completion.
- Reduced delivery times by effectively planning and optimizing routes based on traffic conditions and distance.
- Enhanced customer satisfaction by ensuring timely deliveries and maintaining clear communication throughout the process.
- Increased positive feedback from customers by providing exceptional service during pickups and dropoffs.
- Adapted quickly to changes in delivery schedules or routes due to unforeseen circumstances, minimizing delays.
- Resolved customer complaints promptly and professionally, maintaining a positive relationship between the business and its clients.
Global PSA
PSA Corporation Limited, BDP International
11.2020 - 01.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
Education
Certificate -
Royal Greyhound
Safety Course 11.2021
N Level -
Toa Payoh Secondary Schools
Upper Serangoon10-2014
Skills
- Professionalism and courtesy
- Traffic rules compliance
- Reliability and punctuality
- Safety awareness training
- Vehicle maintenance
- Physical stamina and endurance
- Stress management capacity
- Critical thinking
Languages
English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Timeline
Delivery Rider
Foodpanda
03.2022 - Current
Global PSA
PSA Corporation Limited, BDP International
11.2020 - 01.2022
Certificate -
Royal Greyhound
N Level -
Toa Payoh Secondary Schools
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