Muhammad Fathi Mansor
Semenyih
Summary
Experienced SAP SD Consultant with demonstrated history of working in the management consulting industry. Skilled in SAP Sales and Distribution, Certified in SAP ERP Procurement, and Microsoft Office. Strong information technology professional with a Foundation degree focused in Mechanical Engineering from Multimedia University.
Overview
13
13
years of professional experience
Work History
SAP SD Consultant
Deloitte SEA T&T Consulting Sdn. Bhd.
08.2024 - Current
- Handled change management tasks effectively, addressing stakeholder concerns while keeping projects on track.
- Developed client-specific documentation, enabling efficient use of SAP applications and functionalities.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Multitasked and managed multiple deliverables and projects concurrently and facilitated use of SAP for enterprise resource planning.
- Managed risks effectively during project implementation phases through meticulous planning and risk assessments.
- Supported continuous improvement efforts by regularly updating knowledge on relevant SAP modules and industry trends.
- Solved functional and technical obstacles and worked closely with project team from different streams.
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Streamlined business processes for clients by conducting thorough analyses and recommending improvements.
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
- Delivered successful SAP projects by collaborating with cross-functional teams and adhering to project timelines.
- Configured and customized SAP modules to align with client business processes.
Senior SAP SD Consultant
BASF Asia-Pacific Service Centre Sdn. Bhd.
10.2022 - 08.2024
- Handled change management tasks effectively, addressing stakeholder concerns while keeping projects on track.
- Developed client-specific documentation, enabling efficient use of SAP applications and functionalities.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Multitasked and managed multiple deliverables and projects concurrently and facilitated use of SAP for enterprise resource planning.
- Managed risks effectively during project implementation phases through meticulous planning and risk assessments.
- Supported continuous improvement efforts by regularly updating knowledge on relevant SAP modules and industry trends.
- Documented and maintained technical specifications for SAP applications.
- Configured and customized SAP modules to align with client business processes.
- Offered input for complex documents to support client-ready final versions.
- Evaluated third-party software solutions for compatibility with existing systems before implementing them into the overall SAP solution, ensuring seamless integration and functionality.
- Conducted in-depth user training sessions to facilitate smooth adoption of newly implemented SAP systems.
- Improved system stability by proactively identifying potential issues and implementing preventive measures.
- Increased client satisfaction by effectively implementing SAP solutions tailored to their business needs.
- Traveled to client locations to implement SAP solutions and offered post-installation support services.
- Conducted research and analysis to determine current and future SAP trends.
- Enhanced system performance with regular system monitoring, troubleshooting, and optimization tasks.
- Ensured data accuracy and integrity by creating comprehensive data validation procedures and protocols.
- Optimized pricing procedures by configuring and customizing complex pricing conditions in the SAP system.
Senior SAP SD Consultant
Duopharma Marketing Sdn. Bhd.
10.2021 - 10.2022
- Handled change management tasks effectively, addressing stakeholder concerns while keeping projects on track.
- Developed client-specific documentation, enabling efficient use of SAP applications and functionalities.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Multitasked and managed multiple deliverables and projects concurrently and facilitated use of SAP for enterprise resource planning.
- Managed risks effectively during project implementation phases through meticulous planning and risk assessments.
- Supported continuous improvement efforts by regularly updating knowledge on relevant SAP modules and industry trends.
- Collaborated with upper management to drive strategy and implement new processes.
- Analyzed existing systems and databases and recommended enhancements to solve business needs
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Solved functional and technical obstacles and worked closely with project team from different streams.
- Delivered SAP training, user support and knowledge transfer at end of project and followed up to verify successful implementation.
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
- Streamlined business processes for clients by conducting thorough analyses and recommending improvements.
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
- Trained and mentored junior staff on SAP system operations and functionality.
- Played an instrumental role in resolving complex technical issues that arose during the course of project implementation phases.
- Delivered successful SAP projects by collaborating with cross-functional teams and adhering to project timelines.
- Documented and maintained technical specifications for SAP applications.
- Reduced operational costs for clients through effective SAP configuration and customization strategies.
- Executed and managed over 3 successful SAP implementation projects for large enterprises.
- Configured and customized SAP modules to align with client business processes.
- Offered input for complex documents to support client-ready final versions.
- Evaluated third-party software solutions for compatibility with existing systems before implementing them into the overall SAP solution, ensuring seamless integration and functionality.
- Mentored junior consultants, sharing knowledge on best practices and methodologies within the realm of SAP consulting services delivery.
SAP SD Specialist 2
DKSH Corporate Shared Service Center Sdn. Bhd.
05.2019 - 10.2021
- Followed all company policies and procedures to deliver quality work.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Evaluated customer needs and feedback to drive product and service improvements.
- Developed effective improvement plans in alignment with goals and specifications.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Devised and implemented processes and procedures to streamline operations.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Multitasked and managed multiple deliverables and projects concurrently and facilitated use of SAP for enterprise resource planning.
- Managed risks effectively during project implementation phases through meticulous planning and risk assessments.
- Supported continuous improvement efforts by regularly updating knowledge on relevant SAP modules and industry trends.
- Analyzed existing systems and databases and recommended enhancements to solve business needs
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Solved functional and technical obstacles and worked closely with project team from different streams.
- Delivered SAP training, user support and knowledge transfer at end of project and followed up to verify successful implementation.
SAP SD Consultant
ABeam Consulting (Malaysia) Sdn. Bhd.
09.2016 - 05.2019
- Create incident/service request tickets in the ticketing system for further processing
- Monitor processing status of customer's request/incidents
- Forwarding of customer's request to consultants
- Providing customer regularly status reports (weekly and monthly reporting)
- Monitoring Basis system health check and batch job
- Evaluates the demands in talking with the customer's representatives, transforms the essence into an abstract and algorithmic business model
- Customizing the respective business area and making sure the system reacts in the manner according to the constraints of the requested use case
- Documents the settings and prepares proper guidelines that allow other consultants to do further changes or repairs with due efforts
- Assists the technical staff by testing the behavior of the system
- Guarantees that the procedures remain usable and consistent in real live situation and proposes enhancements
- Handled change management tasks effectively, addressing stakeholder concerns while keeping projects on track.
- Developed client-specific documentation, enabling efficient use of SAP applications and functionalities.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Multitasked and managed multiple deliverables and projects concurrently and facilitated use of SAP for enterprise resource planning.
SAP Analyst
Tech Mahindra (M) Sdn. Bhd.
05.2014 - 09.2016
- Responding to customer's inquiries and incidents reporting according to SLA
Supervisor
KTCL Enterprise Sdn. Bhd.
12.2013 - 05.2014
- First and half level support team for all of BASF companies worldwide
- Perform first-level diagnosis and troubleshooting Support to clients for S.A.P application problems in SD and MM Modules
- Perform first-level diagnosis and troubleshooting support to clients for Lotus Notes application
- Working under minimal supervision and provide prompt responses to questions from employees and clients
- Receive calls and inquiries, provide support in accordance with established processes and document incidents and remedies
- Escalate complex incidents to second-level support personnel
- Also document problems and conversations to create a log that can be referenced by other application services desk and for training purposes
Customer Service Executive
Wee Shien Sdn Bhd
11.2011 - 11.2013
- Resolve customer complaints via phone, email, mail, or social media
- Use telephones to reach out to customers and verify account information
- Greet customers warmly and ascertain problem or reason for calling
- Cancel or upgrade accounts
- Assist with placement of orders, refunds, or exchanges
- Advise on company information
- Take payment information and other pertinent information such as addresses and phone numbers
- Place or cancel orders
- Answer questions about warranties or terms of sale
- Act as the company gatekeeper
- Suggest solutions when a product malfunctions
- Handle product recalls
- Attempt to persuade customer to reconsider cancellation
- Inform customer of deals and promotions
- Sell products and services
- Described product and service details to customers to provide information on benefits and advantages.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Leveraged strong interpersonal skills to build lasting relationships with customers, fostering brand loyalty and repeat business.
- Expertly navigated escalating situations, leading to resolutions that satisfied both clients'' needs while adhering to company policies.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Monitored key performance indicators to ensure continuous improvement in service quality.
Education
SAP Certified Application Associate-Procurement with SAP ERP 6.0 EHP6 - SAP Global Certification
K-Pintar Sdn Bhd
Kuala Lumpur, Federal Territory of Kuala Lumpur01.2017
Foundation -
Multimedia University
Ayer Keroh, Malacca01.2006
CIVIL ENGINEERING - SIJIL PELAJARAN MALAYSIA
SEKOLAH MENENGAH TEKNIK ALOR SETAR
Alor Setar, Kedah01.2003
Skills
- Invoice Processing
- Batch Management
- Credit management
- EDI and IDoc Processing
- Output Determination
- Master Data Management
- Third-Party Order Processing
- Make-to-Order Scenarios
- SD-QM Integration
- SD-PP Integration
- Variant Configuration
- Sales order management
- SAP SD Configuration
- Intercompany Billing
- Pricing and Conditions
- Data Migration
- Business Process Analysis
- User Training
- Performance Testing
- Requirements Gathering
- S/4 HANA
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Team Collaboration
Professionalskills
Intermediate, Advanced, Intermediate, Intermediate
Personal Information
Hobbies: Sports activities such as soccer, cycling, hiking, etc., Reading books and comics., Music and movies., Fishing.
Accomplishments
SAP Project End-to-End Implementation - 3
DKSH Projects: -
- AU and SG New Company Project
- New Entity for JP01
SAP Project S4 HANA - 2
Abeam: -
- Japan S4 HANA Factory Data Migration (Brownfield)
- UTAC S4 HANA Transformation (Brownfield)
SAP Project - 7
- SD CPI PT Wicaksana Project
- GST Transformation
- ALPS enhancement
- SAP - Tableu
- US Merging Company
- New Global Output Determination Program
- New Warehouse System
Languages
English
Advanced (C1)
Malay
Bilingual or Proficient (C2)
Timeline
SAP SD Consultant
Deloitte SEA T&T Consulting Sdn. Bhd.
08.2024 - Current
Senior SAP SD Consultant
BASF Asia-Pacific Service Centre Sdn. Bhd.
10.2022 - 08.2024
Senior SAP SD Consultant
Duopharma Marketing Sdn. Bhd.
10.2021 - 10.2022
SAP SD Specialist 2
DKSH Corporate Shared Service Center Sdn. Bhd.
05.2019 - 10.2021
SAP SD Consultant
ABeam Consulting (Malaysia) Sdn. Bhd.
09.2016 - 05.2019
SAP Analyst
Tech Mahindra (M) Sdn. Bhd.
05.2014 - 09.2016
Supervisor
KTCL Enterprise Sdn. Bhd.
12.2013 - 05.2014
Customer Service Executive
Wee Shien Sdn Bhd
11.2011 - 11.2013
Foundation -
Multimedia University
CIVIL ENGINEERING - SIJIL PELAJARAN MALAYSIA
SEKOLAH MENENGAH TEKNIK ALOR SETAR
SAP Certified Application Associate-Procurement with SAP ERP 6.0 EHP6 - SAP Global Certification
K-Pintar Sdn Bhd
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