MUHAMMAD FARIZ BIN JAMIL
Summary
Enthusiastic Desktop Support Engineer with strong installation, configuration and troubleshooting
background in computers and related peripheral hardware, software and network connectivity.
Demonstrates excellent fault-finding skills to resolve customer problems with high degree of technical
expertise and timeliness.
Excellent customer service and conflict management skills.
Would like to utilize skills and experience to put them into good use and would also like to work with other
professionals to further improve skills and contribute further in the field of work.
Overview
7
7
years of professional experience
Work History
EUSS DESKTOP SUPPROT ENGINEER
NCS GROUP PTE LTD
10.2023 - Current
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Configured hardware, devices, and software to set up work stations for employees.
- Improved help desk ticket resolution times through diligent prioritization of requests based on urgency level.
- Monitored systems in operation and quickly troubleshot errors.
- Provided comprehensive technical support for users, addressing various issues related to computer systems, peripherals, and applications.
- Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
IT Helpdesk & EUC Specialist
The Farrer Park Company
08.2022 - 02.2023
- Configured hardware, devices and software to set up work stations for employees
- Performed root cause analysis and general troubleshooting
- Responded to support requests from end users and guide individuals through basic troubleshooting tasks
- Installed, modified and repaired software and hardware to resolve technical issues
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
Desktop Support Engineer
Infinite Computer Solutions Pte. Ltd.
06.2021 - 08.2022
- Provided Tier 1 IT support to non-technical internal users through desk side support services
- Assisted customers in identifying issues and explained solutions to restore service and functionality
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction
- Used ticketing systems to manage and process support actions and requests
- Configured hardware, devices and software to set up work stations for employees
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
Exhibition Guide
Animal planet's Living Worlds, Singapore Science Centre
11.2019 - 03.2020
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Maintained energy and enthusiasm in fast-paced environment
- Demonstrated respect, friendliness and willingness to help wherever needed.
Exhibition Guide
Dino Quest, Singapore Science Centre
08.2019 - 10.2019
- As described in Animal planet's Living Worlds, Singapore Science Centre.
Facility Support Assistant (NSF)
S1 BR SUPPLY COMD HQ
01.2019 - 08.2019
- Demonstrated respect, friendliness and willingness to help wherever needed
- Carried out day-day-day duties accurately and efficiently
- Communicated vendors via phone and email to confirm deliveries and respond to inquiries
- Liaised with vendors to order and maintain inventory of office supplies
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Admin Support Assistant
CAMP COMDT OFFICE, CCO NEE SOON
01.2018 - 01.2019
- Completed Administration Support Assistant Learning Programme
- Communicated with vendors via phone and email to confirm deliveries and respond to inquiries
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
Retail Assistant
Giordano
03.2017 - 06.2017
- Provides good service for customers
- Hands on and have some knowledge of visual merchandising - Cashier
- Approached browsing customers to initiate conversations to determine buying preferences
- Answered questions about store policies and addressed customer concerns
- Organized store merchandise racks and displays to promote and maintain visually appealing environments
- Displayed merchandise by arranging in appealing ways to boost sales
- Used POS system to process sales, returns, online orders and gift card activations
- Folded and arranged merchandise in attractive displays to drive sales
- Spoke to customers in native language to increase loyalty and establish relationships.
Education
Certification in engineering computer network & systems -
Singapore Polytechnic
01.2021
Higher Nitec in Marine & Offshore Technology -
Institute of Technical Education (ITE) College
01.2015
N-levels & O-levels -
Pioneer Secondary School
01.2012
Skills
- Excellent written and verbal communication skills
- Highly organized and efficient
- Proven leadership skills
- Microsoft Office (MS Office, Excel, PowerPoint)
- Administrative support
- Administrative support experience
- Facility support
- Desktop support
- Hardware and Software Repair
- Troubleshooting Network Issues
Languages
English
Malay
Timeline
EUSS DESKTOP SUPPROT ENGINEER
NCS GROUP PTE LTD
10.2023 - Current
IT Helpdesk & EUC Specialist
The Farrer Park Company
08.2022 - 02.2023
Desktop Support Engineer
Infinite Computer Solutions Pte. Ltd.
06.2021 - 08.2022
Exhibition Guide
Animal planet's Living Worlds, Singapore Science Centre
11.2019 - 03.2020
Exhibition Guide
Dino Quest, Singapore Science Centre
08.2019 - 10.2019
Facility Support Assistant (NSF)
S1 BR SUPPLY COMD HQ
01.2019 - 08.2019
Admin Support Assistant
CAMP COMDT OFFICE, CCO NEE SOON
01.2018 - 01.2019
Retail Assistant
Giordano
03.2017 - 06.2017
Certification in engineering computer network & systems -
Singapore Polytechnic
Higher Nitec in Marine & Offshore Technology -
Institute of Technical Education (ITE) College
N-levels & O-levels -
Pioneer Secondary School
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