MUHAMMAD FARIS RUZAINI BIN RAMAN
Summary
Resourceful Senior Fleet Supervisor with 3 years of experience managing warehouse operations. Talented in recruiting, hiring, training and scheduling employees to sustain production needs. Professional and clear communicator successful in managing efficiency while boosting morale through constructive employee feedback and staff reviews.
Overview
10
10
years of professional experience
Work History
Senior Fleet Supervisor
Ninjavan Logistics
06.2022 - Current
- Improved fleet efficiency by implementing cost-effective maintenance strategies and streamlining vehicle usage.
- Enhanced safety standards across the fleet by conducting regular training sessions for drivers and ensuring adherence to industry regulations.
- Collaborated with department heads on developing budgets and allocating resources effectively for optimal fleet performance.
- Managing a team of Fleet Supervisors to ensure a smooth operation
Fleet Supervisor
Ninjavan Logistics
01.2021 - 06.2022
- Optimized fleet efficiency by implementing effective scheduling and dispatching procedures.
- Enhanced vehicle maintenance processes for improved fleet performance and reduced downtime.
- Streamlined communication channels with drivers, leading to increased operational efficiency.
- Developed comprehensive training programs to enhance driver safety and skills.
Last Mile Driver
Ninjavan Logistics
01.2020 - 01.2021
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
Guest Service Executive - Front Desk
WINSLAND SERVICED SUITES BY LANSON PLACE
08.2018 - 01.2020
- Handling check-in and check-out of residents, including the processing of their reservations
- Managing rooms availability according to resident's preferences and needs
- Ensuring the smooth running of day-to-day operations
- Executing concierge duties such as arranging arrival/departure pick-ups and handling resident's enquiries
- Implementing planned activities and regular events, while maintaining good rapport with the residents
- Creating and managing reservations for walk-in and OTA bookings.
Guest Service Officer - Grand Club Reception
GRAND HYATT SINGAPORE
08.2016 - 07.2018
- Fulfilling all VIP and guest check-ins, room assignments, payment modes and check-outs
- Managing guest requests, inquiries and feedbacks efficiently
- Maintaining good knowledge of hotel's products and services, and maximizing sales revenues
- Hitting room upsell targets monthly
- Performing accounts balancing during every shift
- Maintain good communication and interpersonal relations with guests while providing excellent customer service.
Team Leader - Attractions Operations
UNIVERSAL STUDIOS SINGAPORE
08.2014 - 10.2015
- Oversees daily operation of the attraction
- Managed crew rotations during operation
- Received numerous positive feedbacks and compliments
- Always ever ready to face new challenges.
Crew - Attractions Operations
UNIVERSAL STUDIOS SINGAPORE
01.2014 - 07.2014
- Flexible with shift work
- Able to handle displeased customers effectively
- Able to work efficiently among fellow team members
- Received several positive feedbacks and compliments.
Education
WSQ DIPLOMA IN TOURISM (HOSPITALITY MANAGEMENT) -
Tourism Management Institute of Singapore
05.2016
NITEC IN FACILITY TECHNOLOGY -
ITE College East
12.2013
GCE 'O' LEVEL -
Siglap Secondary School
12.2008
Skills
- Transportation Management
- Operational Efficiency
- Route Planning
- Asset Management
- Driver Management
- Team leadership
- Problem solving
- Fleet optimization
- Strategic planning
Skills
Fluent in English and Malay, Opera, Oracle, Hotsos, Hotel Management System, Springer Miller System, Microsoft Office: Word, Powerpoint and Excel, Class 3
Hobbies and Interests
Apart from socializing with people, I also have a very strong passion for sports, as I love the outdoors. Being in the police force has taught me that no matter how hard the situation is, perseverance is always the key.
Timeline
Senior Fleet Supervisor
Ninjavan Logistics
06.2022 - Current
Fleet Supervisor
Ninjavan Logistics
01.2021 - 06.2022
Last Mile Driver
Ninjavan Logistics
01.2020 - 01.2021
Guest Service Executive - Front Desk
WINSLAND SERVICED SUITES BY LANSON PLACE
08.2018 - 01.2020
Guest Service Officer - Grand Club Reception
GRAND HYATT SINGAPORE
08.2016 - 07.2018
Team Leader - Attractions Operations
UNIVERSAL STUDIOS SINGAPORE
08.2014 - 10.2015
Crew - Attractions Operations
UNIVERSAL STUDIOS SINGAPORE
01.2014 - 07.2014
WSQ DIPLOMA IN TOURISM (HOSPITALITY MANAGEMENT) -
Tourism Management Institute of Singapore
NITEC IN FACILITY TECHNOLOGY -
ITE College East
GCE 'O' LEVEL -
Siglap Secondary School
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