Muhammad Farhan Mohamed Elyas
Summary
Hardworking and passionate job seeker with good interpersonal and communication skills eager to broaden the experience and widen the network in working life, especially jobs that require interpretation and translation services. Committed to providing quality service and results.
Overview
7
7
years of professional experience
Work History
Travel Operations Executive
Al-Qaswa Travel & Tours
12.2021 - Current
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Helped customers with passport and visa applications.
- Advised customers on necessary travel documents and visa requirements to successfully reach planned destination through pre-departure programs.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Promoted dedicated customer service and support by promptly resolving customer complaints.
- Created promotional materials on social media to increase visibility and attract larger market share.
- Interpreted conversations between foreign language-speaking clients and others.
Part-Time Asatizah
ILHAM ALIVE
01.2023 - 10.2023
- Facilitate Islamic learning curriculum based on guidelines established by ILHAM and MUIS and apply curriculum delivery through various pedagogy and teaching strategies based on students' learning needs.
- Deliver learning of Islamic values in an interactive manner through organising interactive/innovative classroom activities/projects.
MUIS Intern
Majlis Ugama Islam Singapura
06.2021 - 08.2021
- Collaborated with Admin & HR Team to assist management & generate financial and operational reports.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Assisted the Dakwah Team in planning and conducting Islamic courses.
Part-Time Parcels Sorter
SingPost
03.2021 - 05.2021
- Utilized physical strength to move mail and packages of varying sizes and weights.
- Followed safety protocols while handling and sorting mail for personal safety purposes.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
Part-time Lashingman
PSA
07.2020 - 08.2020
- Work on Car Carrier vessels.
- Lashing and unlashing of motor vehicles, heavy equipments, and break bulk cargoes.
Part-time Airport Staff
Jetstar
12.2016 - 08.2017
- Serving customers and passengers from multiple countries.
- Checking passengers in, weighing and checking in baggage, issuing boarding passes and luggage labels.
Education
Bachelor’s Degree in Arabic Language & Literature
Yarmouk University
Jordan08.2021
Pre-University
Madrasah Aljunied Al-Islamiah
Singapore11.2016
Secondary Education
Madrasah Al-Irsyad Al-Islamiah
Singapore11.2014
Skills
- Written Communication
- Self-Directed
- Critical Thinking
- Good Telephone Etiquette
- Teamwork and Collaboration
- Customer Relations
- Networking
- Microsoft Office
- Project Planning
- Team Building
- Multilingual
Timeline
Part-Time Asatizah
ILHAM ALIVE
01.2023 - 10.2023
Travel Operations Executive
Al-Qaswa Travel & Tours
12.2021 - Current
MUIS Intern
Majlis Ugama Islam Singapura
06.2021 - 08.2021
Part-Time Parcels Sorter
SingPost
03.2021 - 05.2021
Part-time Lashingman
PSA
07.2020 - 08.2020
Part-time Airport Staff
Jetstar
12.2016 - 08.2017
Bachelor’s Degree in Arabic Language & Literature
Yarmouk University
Pre-University
Madrasah Aljunied Al-Islamiah
Secondary Education
Madrasah Al-Irsyad Al-Islamiah
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