MUHAMMAD FARHAN
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Focused Assistant Store Manager known for creating stunning merchandise displays and improving revenue for location. Offering exemplary writing and oral communication skills. Experience in diverse retail environments. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Lotte Duty Free
04.2021 - 11.2022
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Built strong relationships with key suppliers, ensuring timely delivery of high-quality products at competitive prices.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
NATIONAL SERVICE
TEAM IC TRANSPORT OPRATORS
12.2019 - 01.2020
- Embraced opportunities for personal growth by constantly seeking new challenges and pushing boundaries during the service term.
- Applied first aid to squad members at camps and on battlefield.
- Helped restore war-torn areas by contributing to reconstruction operations.
- Conducted safety briefings for squad members prior to missions.
- Analyzed terrain to identify advantageous positions for operations.
- Guided night patrols to search for enemy forces.
Assistant Manager
Macdonalds
Singapore
03.2016 - 05.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Education
WOODLANDS EVERGREEN PRIMARY SCHOOL
WOODLANDS NORMAL - DROP OUT
WOODLANDS SECONDARY SCHOOL
WOODLANDS 06.2013
Skills
EDIT VIDEO AND PHOTOGRTAPHY
CONTENT VIDEO
EXPEXPERIENCE SELL AND PROMOTED PRODUCT AT BAAZAAR
Certification
CERTIFCATE OF SERVICE 2 YEARS ARMY
CERTIFICATE OF CISCO MANUAL BAG SEARCH EXPLOSIVE
CERTIFICATE OFMACDONALDS EXCELLENT AWARD
CERTIFICATE OF CREW OF THE MONTH MACDONALDS
CERTIFICATE OF CUSTOMER SERVICE TRAINING ABBASADOR
CERTIFICATE OF FOOD HYGYENE
CERTIFICATE OF HMI INSTITUTE CPR TRAINING
Timeline
Assistant Store Manager
Lotte Duty Free
04.2021 - 11.2022
NATIONAL SERVICE
TEAM IC TRANSPORT OPRATORS
12.2019 - 01.2020
Assistant Manager
Macdonalds
03.2016 - 05.2018
WOODLANDS EVERGREEN PRIMARY SCHOOL
NORMAL - DROP OUT
WOODLANDS SECONDARY SCHOOL