Summary
Overview
Work History
Education
Skills
Hobby/Football
Timeline
Generic

Muhammad Faiz Bin Kamarudin

Fleet Quality Executive
Singapore

Summary

Dynamic executive with a proven track record at GetGo Technologies, excelling in customer relations and quality management. Spearheaded initiatives that improved damage detection turnaround time and enhanced billing processes. A collaborative team leader skilled in developing strategies that align with corporate goals, fostering strong stakeholder relationships to drive operational success.

Overview

13
13
years of professional experience

Work History

Executive

GetGo Technologies Pte Ltd
07.2021 - Current
  • Ensuring accurate assessment and timely billing in the management of FMS investigation cases
  • Drive mutual settlement engagement to ensure fair and equitable billing for users, while supporting GetGo's loss ratio management.
  • Detection/Attribution: Improve damage detection turnaround time by implementing damage detection AI and enhancing FMS issue management module.
  • Identified trends and assessed opportunities to improve processes and execution.
  • Collaborated with stakeholders to develop actionable strategies that aligned with corporate goals and objectives.

Driver Specialist

Nexstop
04.2021 - 05.2021
  • Collaborated with team members to streamline operations, resulting in increased productivity and smoother workflow.
  • Trained new drivers in proper procedures for safe operation of vehicles as well as company-specific processes for optimal job performance.
  • Managed time effectively during busy periods to prioritize deliveries based on urgency or importance, leading to satisfied customers.
  • Developed strong client relationships, addressing any concerns promptly and professionally to foster loyalty and trust.

Head Waiter

Wan Market/Chef Wan
03.2015 - 05.2016
  • Greeted new customers, discussed specials, and took drink orders.
  • Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
  • Increased overall restaurant efficiency by effectively managing and delegating tasks to the wait staff.
  • Trained staff members on use of POS system.

Cook Shift Leader

KFC
01.2013 - 01.2014
  • Handled high-pressure situations calmly and professionally, maintaining focus on completing tasks efficiently without compromising quality.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.

Education

Nitec - Chemical Processing Technology

ITE
East
04.2001 -

Skills

  • Customer relations

  • Team player

  • Team leadership

  • Administrative skills

  • Quality management

Hobby/Football

I migrated to South Africa for seven years, where I had the opportunity to experience football in a different cultural context. The style of play there was a unique challenge compared to Singapore. Throughout my life, I’ve been an avid supporter of Liverpool Football Club—'You'll Never Walk Alone' has always been a motto that resonates deeply with me. My best football experience was being able to attend the 2010 World Cup hosted in South Africa. I wil never forget that memory.

Timeline

Executive

GetGo Technologies Pte Ltd
07.2021 - Current

Driver Specialist

Nexstop
04.2021 - 05.2021

Head Waiter

Wan Market/Chef Wan
03.2015 - 05.2016

Cook Shift Leader

KFC
01.2013 - 01.2014

Nitec - Chemical Processing Technology

ITE
04.2001 -

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Muhammad Faiz Bin KamarudinFleet Quality Executive