Summary
Overview
Work History
Education
Skills
Timeline
Generic

Muhammad Fahmi Masrudin

Summary

Dedicated Service Associate with exceptional communication and relationship-building skills. Consistently willing to go the extra mile to ensure smooth work flow.

Compassionate in helping people in need. Aim to learn as much as possible to upgrade skills and experience.

Overview

11
11
years of professional experience

Work History

Meal Service Associates

UEMS Solutions
04.2025 - Current
  • Manage patient issues and enhanced satisfaction by matching optimal solutions to individual patient needs.
  • Collaborate with team members to streamline processes and improve overall service efficiency.
  • Prepare and deliver patient's meals in accordance with dietary requirements and hospital protocols.
  • Maintain hygiene and food safety standards.
  • Assist in receiving, storing and organizing food supplies.
  • Taking of patient's daily meal orders according to dietary restrictions.
  • Any other ad-hoc duties given by supervisor or management.

Grab Rider

Grab Food
09.2019 - 04.2025
  • Communicate proactively with customers regarding potential delays or changes in delivery status, preserving positive client relationships.
  • Delivering of food orders efficiently and on time across various locations while ensuring customer's satisfaction.
  • Manage multiple orders using Grab's mobile platform in a fast-paced environment.
  • Maintain strong time management and route planning to maximise daily deliveries.
  • Provide excellent customer service and resolve customer's concern professionally.
  • Ensure vehicle/bike maintenance and comply with safety and hygiene standards.

Warehouse Assistant

ST Logistics
02.2015 - 08.2015
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Packaged and shipped orders accurately to promote safe and quick delivery to customers.
  • Maintained a safe and clean work environment by adhering to safety protocols and regularly inspecting warehouse equipment.

Retail Associate

Bata Shoe
03.2014 - 09.2014
  • Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
  • Attend and accommodate to customers' needs and queries.
  • Promoting of sales to potential customers.
  • Ad-hoc duties

Education

Woodlands Secondary School
Woodlands
01-2010

Si Ling Primary School
Woodlands
01-2003

Skills

  • Time management
  • Team work
  • Quality assurance
  • Multitasking and organization
  • Independent
  • Customer Service
  • Data Entry

Timeline

Meal Service Associates

UEMS Solutions
04.2025 - Current

Grab Rider

Grab Food
09.2019 - 04.2025

Warehouse Assistant

ST Logistics
02.2015 - 08.2015

Retail Associate

Bata Shoe
03.2014 - 09.2014

Woodlands Secondary School

Si Ling Primary School

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Muhammad Fahmi Masrudin