Muhammad Faez Bin Razali
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
14
14
years of professional experience
1
1
Certification
Work History
F&B Supervisor
TWG Tea Company Pte. Ltd
01.2020 - Current
- Enhanced team productivity by providing ongoing training, coaching, and performance evaluations for F&B staff members.
- Conducted regular equipment maintenance checks, proactively addressing issues before they impacted service quality or safety standards.
- Reduced waste by implementing proper portion control measures and adjusting procurement practices as needed.
- Maintained high-quality food and beverage offerings, closely monitoring preparation and presentation standards.
- Developed positive relationships with guests, addressing concerns promptly and professionally to enhance overall experience.
- Reviewed customer feedback surveys regularly, identifying areas for improvement and implementing necessary changes.
- Facilitated smooth operations during busy periods by stepping in where needed, demonstrating strong teamwork skills.
- Contributed to a positive work environment by consistently demonstrating professionalism, respect, and genuine care for staff and guests alike.
- Conducted hands-on training for equipment, demonstrating proper technique and safety protocols.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
Visual Merchandiser
Aryan (SEA) Pte. Ltd
01.2013 - 11.2019
- Worked with store managers to implement new displays, promotions and store layout changes.
- Managed mannequin styling, ensuring alignment with current fashion trends and company branding guidelines.
- Trained and supervised junior team members in visual merchandising techniques for consistent brand presentation across the store.
- Revamped store layout to improve customer flow and overall shopping experience, resulting in better customer satisfaction ratings.
- Updated signage regularly to reflect current promotions or markdowns, improving clarity for customers seeking sale items within the store environment.
- Created interior displays to promote products in alignment with corporate sales objectives.
- Collaborated with store management to plan and execute seasonally themed visual layouts, increasing customer dwell time.
- Partnered with marketing team to align in-store promotions with wider advertising campaigns, creating cohesive brand experience.
- Improved customer satisfaction by providing personalized styling advice and product recommendations.
Firefighter
Singapore Civil Defence Force
12.2010 - 12.2012
- Performed life-saving procedures during medical emergencies, administering CPR and first aid as needed.
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
- Collaborated with fellow firefighters to execute efficient firefighting strategies, mitigating property damage and loss of life.
- Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
- Demonstrated strong leadership skills while serving as a mentor to new firefighters, fostering a culture of teamwork and professionalism within the department.
- Maintained optimal readiness for emergency situations by regularly participating in drills and training exercises.
- Utilized technical expertise in operating specialized firefighting equipment such as aerial ladders, hydraulic extrication tools, and thermal imaging cameras.
- Trained new firefighters to comply with safety protocols and equipment usage.
- Participated in physical fitness and training programs to maintain preparedness and stamina for fire rescues.
- Educated the local community on fire safety practices through presentations at schools, businesses, and other public venues.
- Strengthened interdepartmental relationships through participation in joint training exercises with neighboring fire departments.
- Coordinated with local schools to conduct fire drills, ensuring students and staff were prepared for real-life emergencies.
- Provided immediate medical attention to victims at emergency scenes, ensuring swift stabilization before hospital transport.
- Trained new recruits in fire suppression techniques, improving team efficiency and readiness.
- Operated hoses, pumps, ladders and other firefighting equipment.
- Inspected alarms, hydrants, sprinkler systems and standpipe systems for operational use to minimize incidents.
Education
PSLE -
Secondary School
Northland Secondary School Workplace Literacy And Numeracy - Employability Skill
British Council
Napier RoadSkills
- Food and beverage operations
- Sanitation standards
- Teamwork
- Customer service
- Multitasking ability
- Hygiene practices
- Staff management
- Staff training
- Opening and closing procedures
- Waste management
Certification
Singapore Retailers Association - Excellent Service Silver Award.
Customer Service Excellence Certification
WPLN Assessment Certification
CPR/AED Certification
Languages
Malay
English
Timeline
F&B Supervisor
TWG Tea Company Pte. Ltd
01.2020 - Current
Visual Merchandiser
Aryan (SEA) Pte. Ltd
01.2013 - 11.2019
Firefighter
Singapore Civil Defence Force
12.2010 - 12.2012
Singapore Retailers Association - Excellent Service Silver Award.
Customer Service Excellence Certification
WPLN Assessment Certification
CPR/AED Certification
PSLE -
Secondary School
Workplace Literacy And Numeracy - Employability Skill
British Council
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