Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Muhammad Fadli Pensi

Muhammad Fadli Pensi

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. .

Overview

5
5
years of professional experience

Work History

Senior Associate Billing - Duty Billing

DHL APSSC
04.2021 - Current
  • Skilled at working independently and collaboratively in team environment.
  • Self-motivated, with strong sense of personal responsibility.
  • Train new joiners to ensure billing correctly done at 1st time.
  • Last layer for Duty Team before proceed invoicing process.
  • Perform weekly report & review with Managers/Team Leader to minimize unbilled shipments.
  • Perform monthly report & sent to country/customer to provide feedback.
  • Perform testing in Oracle to ensure customer satisfaction. Example (Account Filtering & Invoicing)

Associate Billing - Duty Billing

DHL APSSC
12.2018 - 04.2021


  • Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
  • Maintain daily shipments such as Duty Taxes Paid & Duty Taxes Unpaid before invoicing process.
  • Perform billing adjustment if needed (CN/DN).
  • Create an account for new customer to ensure billing run smoothly

Pre Billing Associate (Contract)

DHL APSSC
09.2018 - 12.2018


  • Proven ability to learn quickly and adapt to new situations, within 1 month able to compete volume with permanent staff (1.6k volume)
  • Perform Cash & Weight invoicing for customers.

Education

International Finance

University Malaysia Sabah
Labuan
11.2017

Accountancy

Labuan Matriculation College
Labuan
04.2013

Skills

  • Pricing and Billing
  • Billing Invoicing
  • Billing Adjustments

Accomplishments


  • Achieved several Employee of the month through effectively helping customer request & help them to resolve the issue permanently.
  • Collaborated with team of 5 in the development of Duty Taxes Unpaid Robot & manage to reduce 2 FTE.
  • Perform account testing in Oracle and manage to solve complaint from customer.
  • Do an automatic invoicing for all customer in Oracle.

Timeline

Senior Associate Billing - Duty Billing

DHL APSSC
04.2021 - Current

Associate Billing - Duty Billing

DHL APSSC
12.2018 - 04.2021

Pre Billing Associate (Contract)

DHL APSSC
09.2018 - 12.2018

International Finance

University Malaysia Sabah

Accountancy

Labuan Matriculation College
Muhammad Fadli Pensi