Muhammad Fadhil Ismail
Summary
Highly motivated team player with good technical and interpersonal skills of more than 20 years working experience in customer service and automotive troubleshooting. Strong work ethic, computer literate, energetic, adaptable and self-independent.
Overview
25
25
years of professional experience
Work History
Technical Specialist
Wearnes Automotive PTE LTD
10.1998 - Current
- Distribution of appointment job cards to appropriate vehicle technician in fair and efficient manner
- Assigned duties to floor staffs and quality tester to ensure all are efficiently utilized.
- Ensure booking system is kept constantly update with vehicle progress.
- Consistent communication and updates to Service Consultants on vehicle status.
- Constant follow up with spare parts department for pending parts order and pre picked parts.
- Checking and updating daily team on work in progress car.
- Identify highly technical faults and reports to Technical Manager/ Regional Technical Help.
- Maintain SOP in line with car brand.
- Exercise Right first Time Fix
- Monitor teams labor hours to achieve dept. CSI target.
- Ensure workshop and its equipment is kept to high standard and cleanliness at all times.
- Identify technician training needs and coordinate with Manager to implement individual training plans.
Education
Higher NITEC in Mechanical Engineering
Institute of Technical Education
Singapore07.2002
NTC2 in Motor Vehicle Mechanics
Institute Technical Education
Singapore06.1996
'O" Level
Loyang Secondary School
Singapore1993
"Primary School Leaving Examination" (PSLE)
Gongshang Primary School
Singapore1989
Skills
- Electrical and mechanical diagnostics using automotive testing equipments
- Quality Control and Assurance
- Drivability issues
- Electrical wiring diagram
- Datalog electrical signal using Picoscope
- Customer Service Oriented
- General automotive repairs
- Verbal and written communication
- Result Driven
Accomplishments
- Participation in Asia Pacific Jaguar Land Rover Technician of the Year competition.
- Attained Jaguar Land Rover Certified Level 4 Technician 2018
- Attained Jaguar Land Rover Certified Level 3 Technician 2017
- Awarded Silver Medal in National Skills Competition in 1996
Mountain Biking, Sea sport
Mountain Biking
- Weekend rider at Bukit Timah Hill.
- Been to Bukit Kiara, KL and Queenstown, New Zealand.
Sea sport
- Canoeing and Stand-up Paddle Boarding.
Languages
English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Timeline
Technical Specialist
Wearnes Automotive PTE LTD
10.1998 - Current
Higher NITEC in Mechanical Engineering
Institute of Technical Education
NTC2 in Motor Vehicle Mechanics
Institute Technical Education
'O" Level
Loyang Secondary School
"Primary School Leaving Examination" (PSLE)
Gongshang Primary School
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