Muhammad Ellya Ramlan
Sales & Business Development | People Management
Summary
I am a passionate and results-driven professional with a proven track record in sales, client acquisition, and customer relationship management. Dedicated sales and service professional with in-depth understanding of successful techniques to bring in new business and outperform targets. Experienced in establishing loyal and long-lasting relationships with clients to support business objectives. Performance-minded networker with strong cold and warm calling skills and proficiency in Salesforce. I am highly organized, proactive and motivated to excel.
Overview
4
4
years of professional experience
Work History
Client Acquisition Lead
GrabTaxi Holdings Pte. Ltd.
09.2021 - 09.2023
- Customer Acquisition - Identify prospective businesses and integrate them into our various verticals, GrabPay, GrabFood, & GrabMart. Consistently exceed targets by 43% every month.
- Market Research & Analysis - proficient in market research and analysis, utilizing diverse tools and techniques to evaluate potential markets and products, and facilitating strategic decision-making towards acquisition efforts.
- Client Relationship Management - Nurturing relationships with a multitude of new and established brands in Singapore in ensuring these businesses thrive and expand alongside our own. Fostering a mutually beneficial relationship and sustainable growth. Doing so by providing them with our various services such as Grab marketing services and GrabPay direct integration and BNPL services for both their online and offline presence
- Leadership & Team Development - Responsible for hiring, team building, educating, and mentoring individuals within the team to ensure they consistently achieve their KPI's.
- Business Development - Established and led a team to spearhead a new business vertical, Self-Serve Ads. My responsibilities encompassed team recruitment, management, and collaboration with cross-functional departments to design and implement work processes.
Transport Operations Executive
Fort-Transit Services Pte. Ltd.
07.2019 - 08.2021
- Oversee administrative operations and processes, including finance, hiring, employee management, business communications, and fleet oversight.
- Conducted regular meetings with team to discuss issues, concerns and updates to meet daily (KPIs) and fulfil organizational expectations.
- Create a bookkeeping system for finances, both hardcopy and integrating with available online software
- Analyze factors contributing to high employee turnover rate and developed a new pay scheme and work schedule, decreasing the turnover rate by 60%
- Devised and implement new training and SOPs to improve employee's competency, while decreasing the company's product liability charges by 50%
- Launched new rewards program to identify and celebrate staff performance.
- Decreased company overhead cost to increase profit margin by 20%
- Employed effective safety initiatives at the workplace, reducing safety incidents by 80%
Education
Diploma in Civil Aviation -
Republic Polytechnic
01.2011 - 2014.04
Bachelor of Science - Aeronautics
Embry-Riddle Aeronautical University Asia
Singapore 2018.01 - 2019.05
Skills
Process Designundefined
Timeline
Client Acquisition Lead
GrabTaxi Holdings Pte. Ltd.
09.2021 - 09.2023
Transport Operations Executive
Fort-Transit Services Pte. Ltd.
07.2019 - 08.2021
Diploma in Civil Aviation -
Republic Polytechnic
01.2011 - 2014.04
Bachelor of Science - Aeronautics
Embry-Riddle Aeronautical University Asia
2018.01 - 2019.05
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