Muhammad Elias Maricar S/O Haja Maideen
Specialist
Summary
am a sales expert with years of experience and I like to talk to customers and consumers to know more about their interest .
also have an interest in Live Streaming and content creation.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviours, understanding customer desires and providing customized solutions to build loyalty.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
6
6
years of professional experience
Work History
Apple Specialist
Apple
08.2023 - Current
- Handled high-pressure situations gracefully, addressing customer concerns promptly while maintaining a professional demeanor at all times.
- Developed strong relationships with clientele through attentive listening skills, understanding their unique requirements before suggesting suitable solutions for their technology needs.
- Conducted workshops for new Apple product users, fostering a supportive learning environment for all participants.
- Participated in ongoing training programs to stay current with Apple product advancements and updates.
- Maximized sales potential by identifying cross-selling opportunities and offering tailored recommendations based on individual client needs.
- Educated customers on device usage, ensuring seamless integration into their daily lives.
- Sought ways to improve processes and services provided.
Live Streaming Expert
Freelance
02.2020 - 02.2022
- Followed up with customers after sale to maximize satisfaction.
- Maintained livestream through careful budgeting and monitoring of expenditures.
- Identified target audience for sales livestreaming
- Realigned production schedules to factor in changing conditions such as materials shortages and evolving designs.
- Coordinated with producers and on-air talent to create program content, new ideas and segments.
- Managed relationships with sponsors and advertisers, securing financial support for various live streaming projects.
- Developed strong partnerships with influencers within the live streaming community to increase visibility.
- Presented production ideas and determined creative scenarios for production and delivery.
Sales Team Leader
Google (Contractor)
07.2019 - 12.2019
- .Train new sales team hires to understand the products and achieve growth with sales
- Refined team workflows to better capitalize on individual strengths
- Supported stores conducting sales promotions and special events.
- Boosted sales performance by implementing effective team training and coaching strategies.
- Managed a high-performing sales team, consistently achieving and surpassing set targets.
- Analyzed market trends and competitor activity to identify new business opportunities for the team.
BRAND AMBASSADOR
Google (Contractor)
08.2018 - 06.2019
- Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
- Achieved competitive brand placements at retail locations for existing and new products.
- Organized and stocked merchandise to keep necessary levels for sales demand.
- Increased social media presence for various brands by generating quality content during marketing events and sharing it on multiple platforms.
- Trained new brand ambassadors, ensuring consistency and quality in brand representation.
Education
No Degree -
St. Andrews Secondary School
SingaporeSkills
Team Collaboration
Dependable and Cooperative
Creative Thinking
Customer Engagement
Client Relationship Building
Network Connectivity
Computer Skills
Multitasking Abilities
Calm Under Pressure
Team building
Active Listening
Languages
English
Tamil
Japanese
Timeline
Apple Specialist
Apple
08.2023 - Current
Live Streaming Expert
Freelance
02.2020 - 02.2022
Sales Team Leader
Google (Contractor)
07.2019 - 12.2019
BRAND AMBASSADOR
Google (Contractor)
08.2018 - 06.2019
No Degree -
St. Andrews Secondary School
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