Muhammad Eidrus Abdul Wahab

• Used hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
• Actively participated in team meetings, contributing valuable input toward process improvements and increased productivity.
• Diagnosed and troubleshot system faults, identifying equipment issues and resolutions.
• Maintained high level of safety when using hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
• Completed installations within deadlines, adhering to company policies and safety guidelines.
• Followed all company guidelines regarding safety procedures when out in field.
• Established and maintained effective working relationships with vendors and contractors to support operations.
• Championed safety initiatives at worksites, minimizing risk of accidents or injuries during installations.
• Main Clients: ASML, AMAT, Muratec, Intel, Micron, TSMC, UMC, SSMC

• Supervised staff of 30 in day-to-day activities.
• Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
• Evaluated facility operations and personnel for safety and health regulations compliance.
• Enhanced safety standards by conducting regular facility inspections and addressing potential hazards promptly.
• Spearhead daily operations for 200+ VIP members, achieving 95% satisfaction scores through personalized service and proactive issue resolution.
• Reduced staff turnover by 20% by revamping training programs and fostering a collaborative team culture.
• Oversaw payroll, inventory, and accounts payable/receivable, maintaining 100% compliance with Sofitel’s financial protocols.
• Led pre-arrival coordination for high-profile guests, including room customization for 50+ annual celebrations (e.g., honeymoons, birthdays).

• Pre-opening Team
• Orchestrated pre-opening logistics for the club lounge, ensuring on-time delivery of equipment and training for 30+ staff.
• Conducted quality inspections for facilities, resolving 100+ defects prior to launch.
• Designed SOPs for VIP arrivals, enhancing cross-departmental efficiency by 30%.
• Enhanced customer satisfaction by streamlining communication channels and improving response times.
• Developed innovative solutions to complex problems, resulting in improved organizational performance.
• Reviewed employee concerns and new opportunities to drive business strategies.
• Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
• Established long-term client relationships through consistent delivery of high-quality products and services.
• Assessed and analyzed departmental budgets to find ways to minimize expenses and optimize profits.

• Achieved 10/10 guest satisfaction metrics (regional best) by implementing real-time feedback systems.
• Mentored 15+ staff, maintaining 92%+ employee engagement in annual surveys.
• Coordinated seamless check-in/out processes for 50+ weekly VIPs, boosting repeat bookings by 25%.

Guest Service Agent (Pre-Opening) | 2013–2014

• Inspected 221 rooms to ensure 100% readiness for hotel opening, mitigating operational delays.
• Streamlined front-office workflows, reducing guest inquiry resolution time by 40%.