Muhammad Dhiaurrahman Bin Roswadi
Summary
Dynamic customer service professional with a proven track record at Regus, excelling in client retention and complaint resolution. Adept at problem-solving and enhancing customer satisfaction, I have successfully trained junior staff and streamlined operations, contributing to significant brand growth and operational efficiency.
Overview
7
7
years of professional experience
Work History
Regus Management Pte Ltd
Regus
04.2022 - Current
- Worked effectively in team environments to make the workplace more productive.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Identified needs of customers promptly and efficiently.
- Completed day-to-day duties accurately and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Established relationships with key clients, while maintaining existing customer base.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Performed sales consultations and educated clients on products and services.
- Achieved company growth and brand development through market expansion and sales.
- Resolved customer complaints regarding sales and service.
Guest Service Agent
Ascott Limited
10.2021 - 04.2022
- Greeted guests with a friendly and welcoming attitude.
- Processed guest payments quickly and efficiently.
- Answered inquiries about hotel services, facilities and local attractions.
- Performed check-in, check-out procedures for arriving, departing guests according to established standards.
- Updated daily records such as occupancy reports, registration cards.
- Registered guests into the computer system accurately and efficiently.
- Responded to telephone calls from guests promptly and courteously.
- Managed group bookings efficiently with prompt response time.
- Provided information regarding room availability and rates to potential customers.
- Handled cash transactions accurately while adhering to established accounting practices.
- Generated reports detailing daily actions, guest numbers, accounting expenses, and income and room service usage.
- Managed guest check-in and check-out procedures, reservations, and payments.
- Streamlined daily operations, including check-in and check-out processes, to increase efficiency, and satisfaction.
- Managed customer complaints and rectified issues to complete satisfaction.
- Detailed all policies and procedures, including safety information to guests upon hotel check in.
Customer Service Agent
Sats Pte Ltd
12.2018 - 06.2020
- Checked in passengers, assigned seats, and issued boarding passes.
- Verified identification of passengers for security purposes.
- Maintained accurate records of passenger manifests and checked luggage tags.
- Demonstrated strong problem solving skills when dealing with difficult situations involving customers or personnel.
- Weighed luggage and collected fees for excess baggage.
- Liaised with ramp agents to load and unload wheelchairs, strollers and gate-checked bags.
- Provided clients with assistance in preparing required travel documents and forms.
- Built and maintained productive relationships with employees.
Education
Laser And Tooling Technology
ITE CENTRAL
Singapore12-2015
N LEVEL
Greenview Secondary School
Singapore12-2013
Skills
- Customer service
- Product knowledge
- Client retention
- Sales operation
- Vendor relationship management
- Sales presentation
- Audit procedures
- Problem solving
- Complaint resolution
- Active listening
Languages
English
First Language
English
Advanced (C1)
C1
Malay
Intermediate (B1)
B1
Timeline
Regus Management Pte Ltd
Regus
04.2022 - Current
Guest Service Agent
Ascott Limited
10.2021 - 04.2022
Customer Service Agent
Sats Pte Ltd
12.2018 - 06.2020
Laser And Tooling Technology
ITE CENTRAL
N LEVEL
Greenview Secondary School
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