Muhammad Dhiarrahman Bin Roswadi
Summary
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
- Handling Client's queries on invoices, issues and seek to coordinate with team for resolution.
Overview
5
5
years of professional experience
Work History
Community Sales Manager
Regus Management Group
04.2022 - Current
- Implemented a comprehensive sales strategy, resulting in consistent growth in new memberships.
- Improved prospect conversion rates by tailoring sales strategies based on individual needs and preferences.
- Coordinated property tours for prospective buyers, emphasizing unique features that set our community apart from competitors.
- Delivered prompt responses to online inquiries from prospects interested in joining our growing residential community.
- Provided exceptional customer service, addressing concerns and inquiries promptly and professionally.
- Developed strong relationships with local businesses for cross-promotional opportunities, enhancing the community''s visibility.
- Maximized revenue potential by upselling additional services and amenities to new members during their onboarding process.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Guest Service Agent
Riverside Hotel & Casino
10.2021 - 04.2022
- Improved guest experience scores by consistently delivering exceptional service through active listening skills.
- Collaborated with housekeeping staff to ensure rooms were prepared and available on time.
- Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
- Maintained a clean and welcoming lobby, ensuring a positive first impression for guests.
- Developed strong relationships with repeat customers, fostering loyalty and return visits.
- Enhanced guest satisfaction by addressing concerns and providing prompt resolutions.
- Collected room deposits, fees, and payments.
- Greeted guests upon arrival and offered assistance.
Customer Service Agent
SATS-Aerolog
12.2018 - 06.2020
- Processed ticket sales accurately, ensuring correct fare calculations and efficient booking procedures were followed.
- Increased repeat business through personalized interactions and building rapport with customers.
- Handled escalated customer complaints professionally, implementing solutions that addressed concerns adequately.
- Expedited lost luggage retrieval by coordinating efforts between ground crew and airline staff effectively.
- Kept up-to-date on flight schedules to provide accurate information for travelers seeking assistance.
- Maintained calm under pressure while managing stressful situations involving delayed or canceled flights.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Education
No Degree - Laser And Tooling Technology
ITE Central
Singapore, Null, Singapore 04.2001 -
No Degree - N Level
Greenview Secondary School
Singapore 04.2001 -
Skills
- Brand Promotion
- Motivational Skills
- Customer Service
- Account Management
- Customer Billing
- Problem-solving aptitude
- Team building
- Adaptability
- Effective Communication
- Product and Service Promotion
- Customer Complaint Resolution
Timeline
Community Sales Manager
Regus Management Group
04.2022 - Current
Guest Service Agent
Riverside Hotel & Casino
10.2021 - 04.2022
Customer Service Agent
SATS-Aerolog
12.2018 - 06.2020
No Degree - Laser And Tooling Technology
ITE Central
04.2001 -
No Degree - N Level
Greenview Secondary School
04.2001 -
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