MUHAMMAD DANIAL BIN ZAINAL
Summary
Highly adept Information Technology Technician with proven hardware and software configuration and troubleshooting expertise. Manages office-wide Local Area Network and minimizes downtime while overseeing system expansion. Excellent technical and communication skills coupled with training in Deskside and Technical troubleshooting.
Overview
13
13
years of professional experience
Work History
Field Support Engineer
NTUC Enterprise Nexus Co-operative Limited
08.2022 - Current
- Provide Level 2 troubleshooting and Helpdesk support
- Upgrading of OS and Installation of Windows 10 / Installation or upgrading of applications
- Deploying of new / replacement of laptops or desktop to users
- Set up and installation of desktops / laptops / PDA’s / Epson & Brother printers
- Conduct quality checks on devices
- Set up new NTUC-related stores (FaiPrice, Cheers, Unity, ESSO)
- Creation of users windows account via “SailPoint”
- Addition of device MAC Address into Device / Printer Management
Field Support Engineer
Dezire Technologies Pte Ltd
09.2020 - 08.2022
- Provide Level 2 troubleshooting and Helpdesk support
- Upgrading of OS and Installation of Windows 10 / Installation or upgrading of applications
- Deploying of new / replacement of laptops or desktop to users
- Set up and installation of desktops / laptops / PDA’s / Epson & Brother printers
- Conduct quality checks on devices
- Set up new NTUC-related stores (FaiPrice, Cheers, Unity, ESSO)
- Creation of users windows account via “SailPoint”
- Addition of device MAC Address into Device / Printer Management
Deskside Analyst
Optimum Solutions, Sands
06.2018 - 09.2020
- Troubleshoot guest devices in connecting to the Wifi
- Assist guest in bypassing devices MAC Address into AntLabs
- Provide Level 2 troubleshooting and Helpdesk support
- Creation of users windows account via “Active Directory Users and Computers”
- Liaising with Data Center and System Engineer in ELV room in checking the Switches functionality
- Manage asset inventory
- Upgrading of OS and Installation of Windows 10 / Installation or upgrading of applications
- Deploying of new / replacement of laptops or desktop to users
- Mapping of network printers
- Experience in Windows 10 troubleshooting
Technical Assistant
Heptagon Micro Optics
09.2017 - 02.2018
- Gathered, organized and distributed technical documentation.
- Provided technical guidance and support to team members.
IT Staff
Opus IT Services Pte Ltd
03.2017
- Provide Level 2 troubleshooting
- Installing MS Office and upgrading the required software
IT Staff
ACCO Technology Pte Ltd
09.2016 - 12.2016
- Dismantling of network equipment (network switches & routers)
- Dismantling of servers
- Format all computers, and then dismantle
- Assist in movement of movement of all the above mentioned to the dedicated room
- Assist to ensure all packed items are with the correct serial numbers
Desktop Support
D&S Solutions Ptd Ltd
09.2014 - 06.2015
- Provide desktop support to the customers within the organization
- Installing and Configuring Operating systems and cloning
- Set up PC’S (In IMAC Team)
- Installing MS Office and upgrading the required software
- Achievements include: IT Technical skills, Desktop-related skills, and Customer service skills
Assist
Marina Bay Sands
06.2013 - 09.2014
- Supervisor in admin/adhoc jobs (managing operator’s attendance, Leaves, sending emails, managing the operation during supervisor’s absence), Row the boat to a certain distance
- Provide the customer service
- Assist customers during the 10- 15 min ride
- Achievements include: Customer service skills
Boat Canal Assistant
Marina Bay Sands
12.2010 - 06.2011
- Greeted customers and helped with product questions, selections, and purchases.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Maintained clean sales floor and straightened and faced merchandise.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
NICF – Install and Configure Server - Information Technology
Lithanhall Academy
04.2015
Information Technology
Lithanhall Academy
03.2015
National ITE Certificate in Engineering - Aviation
Institute of Technical Education (Yishun College Central)
12.2010
GCE N Level -
Swiss Cottage Secondary School
12.2008
Skills
- Network Infrastructure Updates
- LAN and WAN Control
- Change Request Processing
- New Technology Integration
- Problem-Solving Skills
- IP Addressing and Subnetting
- Permissions Management
- Network Administration
- Install Hardware
- Remote Conferencing Support
- Software Licenses and Patches
- Advanced Computer Proficiency
- Virtual Machine Operation
Timeline
Field Support Engineer
NTUC Enterprise Nexus Co-operative Limited
08.2022 - Current
Field Support Engineer
Dezire Technologies Pte Ltd
09.2020 - 08.2022
Deskside Analyst
Optimum Solutions, Sands
06.2018 - 09.2020
Technical Assistant
Heptagon Micro Optics
09.2017 - 02.2018
IT Staff
Opus IT Services Pte Ltd
03.2017
IT Staff
ACCO Technology Pte Ltd
09.2016 - 12.2016
Desktop Support
D&S Solutions Ptd Ltd
09.2014 - 06.2015
Assist
Marina Bay Sands
06.2013 - 09.2014
Boat Canal Assistant
Marina Bay Sands
12.2010 - 06.2011
NICF – Install and Configure Server - Information Technology
Lithanhall Academy
Information Technology
Lithanhall Academy
National ITE Certificate in Engineering - Aviation
Institute of Technical Education (Yishun College Central)
GCE N Level -
Swiss Cottage Secondary School
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