To incorporate different cooking styles to achieve a revolutionised fusion cuisine
Muhammad Dani Bin Janis
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Summary
Dynamic Logistics Delivery Specialist with proven expertise at Lalamove Singapore, excelling in effective communication and punctuality. Enhanced customer satisfaction through proactive problem-solving and timely deliveries. Demonstrated strong teamwork and self-motivation, leading to improved operational efficiency and elevated service standards. Committed to maintaining safety protocols while fostering positive client relationships.
Overview
2
2
Languages
24
24
years of professional experience
Work History
Logistics Delivery Specialist
Lalamove Singapore
06.2023 - 12.2024
- Resolved customer complaints professionally, demonstrating empathy while finding solutions that met their expectations.
- Maintained strict adherence to delivery schedules, ensuring punctuality and reliability in meeting customer expectations.
- Assisted in training new hires for successful integration into the team while sharing best practices on safe driving techniques and effective route planning strategies.
- Managed time effectively by prioritizing tasks based on urgency and importance, maximizing daily productivity levels without compromising quality standards set forth by the company policy guidelines.
Logistics Team Member
Qexpress
01.2022 - 06.2023
- Coordinated with suppliers to ensure timely delivery of goods, maintaining strong relationships and minimizing delays.
- Processed and entered customer orders into database and provided proactive customer service for accounts.
- Developed and executed logistics plans for successful project completion, ensuring on-time deliveries and customer satisfaction.
- Facilitated open communication between team members and management, fostering a transparent work environment that promoted accountability and trust.
- Spearheaded process improvements that led to increased accuracy in order fulfillment, elevating customer satisfaction ratings.
- Continuously updated knowledge of industry trends, best practices, and regulatory requirements to ensure the company remained competitive within the marketplace while maintaining compliance with all applicable rules or standards.
Private Hirer Driver
Grab
10.2015 - 07.2019
- Enhanced customer satisfaction by providing timely and efficient transportation services.
- Developed strong relationships with clients, leading to repeat business and positive referrals.
- Stayed up-to-date on industry trends and best practices to continuously improve performance as a private hire driver.
- Participated in regular training sessions offered by the employer to enhance skills related to safety protocols, navigation techniques, or communication strategies.
- Increased overall efficiency by planning optimal routes based on current traffic conditions or road closures.
- Ensured passenger safety with defensive driving techniques and strict adherence to traffic rules.
Audio Video Specialist /Automation and Control Systems Engineer
DAV Teknologies (Sole Proprietor)
01.2010 - 02.2012
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Championed the adoption of new software tools that streamlined workflows across multiple departments.
- Negotiated with suppliers to reduce material costs, improving profit margins.
- Enhanced customer satisfaction with timely and accurate issue resolution.
- Coordinated with IT department to upgrade cybersecurity measures, safeguarding company data.
- Created and managed project plans, timelines and budgets.
- Evaluated customer needs and feedback to drive product and service improvements.
Retail Sales Associate
Various Major Electronics & IT Retailer (Courts, Best Denki & JBL)
02.2001 - 01.2010
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
Education
WPLN Level 6, 7, 8 - Listening, Reading, Numeracy
Centre For Employability Skills
E2i Singapore 04.2001 -
Advance Certificate in Culinary Arts - Culinary Arts
Nanyang Polytechnic / Asian Culnary Institute
Asian Culinary Institute (LLI) 04.2001 -
GCE O Level -
Tampines Secondary School
Tampines, Singapore 04.2001 -
Skills
Professionalism and punctuality
Self-motivation and discipline
Patience and tolerance
Safety protocols and procedures
Effective communication
Teamwork
Fast Learner
Physical stamina and strength
Conflict resolution
Deadline oriented mindset
Interests
Passion for cooking
I love to cook. It gives me the chance to take my mind off things & let me show love to whoever I'm cooking for. Looking at my loved ones happy with my cooking gives me sense of satisfaction & fulfillment in my life. I hope I can become a Chef where I can satisfy more people with my cooking. It will be a very rewarding career & I don't have to worry about relevancy because I believe that I will only get better with experience & not worry about retiring for the next 20 years of my life.
Timeline
Logistics Delivery Specialist
Lalamove Singapore
06.2023 - 12.2024
Logistics Team Member
Qexpress
01.2022 - 06.2023
Private Hirer Driver
Grab
10.2015 - 07.2019
Audio Video Specialist /Automation and Control Systems Engineer
DAV Teknologies (Sole Proprietor)
01.2010 - 02.2012
Advance Certificate in Culinary Arts - Culinary Arts
Nanyang Polytechnic / Asian Culnary Institute
04.2001 -
WPLN Level 6, 7, 8 - Listening, Reading, Numeracy
Centre For Employability Skills
04.2001 -
GCE O Level -
Tampines Secondary School
04.2001 -
Retail Sales Associate
Various Major Electronics & IT Retailer (Courts, Best Denki & JBL)
02.2001 - 01.2010