Summary

Overview

Work History

Education

Skills

Timeline

Muhammad Azzumat Bin Kamaruzaman

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Driven by Passion, Uphold skills gained purely from Experienced. :)

Overview

years of professional experience

Work History

Assistant Operations Manager

Royale Logistics Pte Ltd

11.2019 - Current

Responsible for coaching and development of new drivers and walkers.
Inspecting and monitoring daily workload efficiency to ensure Department are met to required standards.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Executing Import and Export Documentation, Including flight bookings, Permit Declaration (Customs SC401 Certified) arranging pick-ups and delivery for time critical shipment.
Direct Transportation Department Control, Responsible for Assigning daily jobs for drivers based on postal codes and Clustered aspect.
Work Directly with Branch Manager in Monthly manpower scheduling and Oversees All ops related matters, Eg: Overtime, Complaints , Vehicle Related Matters, Employee Review and Budget Reviewing.
Organizing key meetings discussion for success and improvement.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Supervised operations team to support operational excellence and excellent customer service.
Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
Communicated with customers to assess satisfaction with products and services received.
Evaluated team member performance and productivity, provided feedback and implemented corrective actions.

Operations Supervisor

Network Express Courier Services

09.2018 - 11.2019

Manage a team of riders in assigning of daily job allocation and scheduling.
Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
Directed associate warehouse teams to process inbound and outbound shipments with speed and accuracy.
Collected customer feedback and made business adjustments to improve retention and satisfaction.
Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
Oversaw scheduling and itinerary coordination for both clients and personnel.
Motivated and trained new employees to maximize team productivity.
Evaluated team member performance and productivity, provided feedback and implemented corrective actions.

Operations Manager

Customised Logistics Solution LLP

01.2015 - 09.2018

Supervised operations staff and kept employees compliant with company policies and procedures.
Developed systems and procedures to improve operational quality and team efficiency.
Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Led hiring, onboarding and training of new hires to fulfill business requirements.
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Assistant Manager

Absolute Catering Services

12.2013 - 01.2015

Supervised day-to-day operations to meet performance, quality and service expectations.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Increased employee performance and job satisfaction to strengthen retention and engagement.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Emergency Medical Technician

Lentor Ambulance Pte Ltd

01.2016 - 02.2018

995 Emergency Responder
Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
Conducted equipment and vehicle checks to maintain continuous and safe operation.
Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.