Muhammad Ashiq Minhat
L1 Network Engineer (NOC)
Summary
Dynamic and results-driven NOC Engineer with over 2 years of hands-on experience in maintaining and optimizing network operations. Proficient in monitoring, troubleshooting, and resolving network issues to ensure seamless connectivity and optimal performance. Familiar in managing Cisco and Huawei switches, with a commitment to implementing best practices and delivering effective solutions. Adept at collaborating with cross-functional teams to meet project objectives and exceed client expectations. Possesses strong communication and problem-solving abilities to address complex technical challenges in fast-paced environments.
Overview
9
9
years of professional experience
2
2
Languages
Work History
L1 Network Engineer
Sea Limited
07.2023 - Current
- Minimized service disruptions with efficient diagnosis and working with team for the resolution of hardware failures in networking equipment.
- Configure and troubleshoot for traffic to failover to other available links to ensure minimal impact from unexpected events.
- Ensured network security by monitoring traffic for suspicious activity, and responding to threats promptly.
- Provide essential monitoring and troubleshooting support for all products, services and systems while escalating the problems to the appropriate teams.
- Using internal monitoring tools to maintain real-time network visibility, enabling swift response times to potential issues.
- Improved network performance by monitoring, troubleshooting, and resolving complex technical issues.
- Reduced downtime with proactive identification of potential issues through regular network analysis and reporting.
- Using the ticketing system to keep track of issues and problems and following up with them until issue is resolved. Also raise tickets when there are maintenance activity taking place to keep team and Business Units informed
- Identify network related issues and act as Level 1 support by using basic Cisco/Huawei switches/routers command to troubleshoot according to the SOPs
- Maintained up-to-date documentation of network topology, ensuring easy reference for troubleshooting purposes.
- Increased customer satisfaction by providing timely resolutions to client-reported issues and concerns.
NOC Support Engineer
PCCW Solutions Pte Ltd
09.2021 - 06.2023
- Improved network performance by proactively monitoring and resolving issues in a timely manner.
- Using internal monitoring tools such as Solarwinds to maintain real-time network visibility, enabling swift response times to potential issues.
- Assist to create ticket for higher level Network Engineers through ticketing system such as ITSM to ensure that multiple priorities tickets are efficiently handled through strong organization skills and efficient time management practices.
- Ensured maximum availability of critical systems through proactive health checks and performance monitoring.
- Mentored junior engineers by providing guidance on best practices and SOPs related to NOC operations.
Delivery Rider
Foodpanda
03.2019 - 09.2021
- Expanded client base through word-of-mouth recommendations resulting from excellent customer service provided during deliveries.
- Contributed to increased company revenue by upselling additional products or services whenever possible during interactions with clients.
- Resolved customer complaints promptly and professionally, maintaining a positive relationship between the business and its clients.
- Stayed updated on company policies, procedures, and promotions to assist customers with any inquiries effectively.
- Adapted quickly to changes in delivery schedules or routes due to unforeseen circumstances, minimizing delays.
- Reduced delivery times by effectively planning and optimizing routes based on traffic conditions and distance.
- Performed routine maintenance checks on the vehicle to ensure optimal performance during deliveries.
Intern
HAN Productions
09.2018 - 02.2019
- Participated in professional development opportunities to enhance skill set, contributing to overall intern growth and potential future employment prospects.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Conducted research for various projects, leading to well-informed decisions and successful outcomes.
- Provide assistance during filming on set or on location
- Plan the shoot with the creative team and the client
- Edit the footage in post-production and work together with senior editors to improve quality of products
Operator
IBM Singapore
04.2016 - 05.2016
- Upheld quality standards through regular inspections of completed products, addressing any inconsistencies immediately.
- Conducted preventative maintenance on equipment, prolonging its lifespan and reducing the need for costly repairs.
- Streamlined workflow by identifying bottlenecks in the production line to ensure that machines are operation efficiently and effectively before handing over to customers
F&B Attendant
Universal Studios Singapore
09.2015 - 10.2015
- Enabled seamless event execution by assisting in setup, breakdown, and service during private functions or special occasions.
- Assisted in maintaining a clean and organized dining area, ensuring a pleasant atmosphere for guests.
- Participated in inventory management, assisting in restocking supplies as needed to maintain optimal levels.
- Contributed to increased sales through upselling menu items and promoting daily specials.
- Managed cash transactions efficiently, balancing registers at the end of each shift with accuracy and attention to detail.
- Boosted customer loyalty through friendly interactions and genuine care for their dining experience.
Cashier
Big Box Pte Ltd
10.2014 - 12.2014
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
Diploma in Interactive & Digital Media
Republic Polytechnic
Singapore 04.2001 -
O-Level
Evergreen Secondary School
Singapore12.2015
PSLE
Woodlands Primary School
Singapore12.2009
Skills
Verbal and written communication
undefinedMilitary Experience
National Service in Singapore Armed Forces
(August 2019 - August 2021)
Position Held:
- Infantry Trooper as a Corporal First Class
- Section 2nd-in-Charge
Timeline
L1 Network Engineer
Sea Limited
07.2023 - Current
NOC Support Engineer
PCCW Solutions Pte Ltd
09.2021 - 06.2023
Delivery Rider
Foodpanda
03.2019 - 09.2021
Intern
HAN Productions
09.2018 - 02.2019
Operator
IBM Singapore
04.2016 - 05.2016
F&B Attendant
Universal Studios Singapore
09.2015 - 10.2015
Cashier
Big Box Pte Ltd
10.2014 - 12.2014
Diploma in Interactive & Digital Media
Republic Polytechnic
04.2001 -
O-Level
Evergreen Secondary School
PSLE
Woodlands Primary School
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