Muhammad Amirul 'Adli Yasin
Malay
Summary
Results-oriented & experienced team player, Proven track record of delivering high-quality technical solutions and ensuring customer satisfaction. Seeking opportunities to apply my diverse skill set and contribute to personal & organizational growth.
Overview
11
11
years of professional experience
Work History
Electrical Technician
CSC-ITS GLOBAL LTD
02.2022 - Current
- Troubleshooting of wiring systems to make sure they are working properly
- Installation of wiring, circuits and outlets needed to power lights and equipment within the building
- Reboot existing systems in computer via Symantec
- Tested wiring and other system parts for electrical flow and function.
- Installed electrical wiring through conduits and holes in both flooring and walls.
- Installed, adjusted and calibrated electrical equipment and instrumentation to maintain proper performance.
Customer Service Officer
SBS Transit Limited
01.2019 - 01.2021
- Manual driving of trains during system failure or incident
- Provide advice and assistance to passengers onboard trains
- Ensure compliance of Rapid Transit Systems regulations by passengers
- Monitoring, reporting and rectification of any failure of equipment or irregularities onboard trains
- Ensure safety and security of passengers onboard trains
- Facilitate track access as a Track Protection
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Food Delivery Driver
Foodpanda
11.2017 - 12.2018
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Collaborated with restaurant staff or other food establishments to confirm orders and coordinate delivery times.
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Assisted in packing and loading food orders in delivery vehicle to fastrack process and maintain freshness.
Internship Student
Dennis Gym
07.2015 - 11.2015
- Enforced rules and held customers accountable for not following gym regulations.
- Posted information on gym hours and upcoming events, maintaining consistent communication with patrons.
- Sold memberships and personal training sessions to new customers.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
Barista
Starbucks
11.2012 - 02.2013
- Perform all pre-shift and post-shift duties, side-work, and related paperwork
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Providing assistance by responding to customer questions in an effective and efficient manner.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
National Service
Singapore Police Force
01.2016 - 11.2017
- Police Coast Guard, (POLCOM)
- Ensure safety of the Singapore
- Territorial Waters
- To enforce the law and maintain order in Singapore Territorial Waters
- Prevent and Detect Crime
- Watched for irregular or unusual conditions that created security concerns or safety hazards and proactively addressed concerns.
- Operated security console equipment to monitor and control access.
Education
Nitec - Fitness Training
ITE College West
Singapore2015
GCE 'N' Level -
Woodlands Ring Secondary School
Singapore2013
PSLE -
Woodlands Primary School
Singapore2008
Skills
- Critical thinking
- Problem solving
- Oral and Written communications
- Collaboration
- Time management
- Diligent learner
- Customer Service
- Safety Regulations
- Knowledge of office managements systems and procedures
Accomplishments
- Police Basic Course (January – April 2016)
- SCDF Basic Fire Fighter Course (June 2016)
- Maritime Policing Course (July 2016)
- IPPT - Silver (July 2018)
- Certificate of Competence – NEL Electric Train Driver (July 2019)
- Certificate of Award – ITE College West Fitness Challenge 2nd Runner-up (October 2014)
- GN School Certificate of Achievement – Culinary Skills (May 2013)
- Edusave Good Progress Award (2011)
- GN School Certificate of Achievement – Ulead Video Studio & MS Powerpoint module (August 2010)
- GNS School Certificate of Achievement – Microsoft Excel Module (March 2009)
- Appointed as chairperson (2009)
- Certificate of Commendation – Overall Best Cadet (2009)
Timeline
Electrical Technician
CSC-ITS GLOBAL LTD
02.2022 - Current
Customer Service Officer
SBS Transit Limited
01.2019 - 01.2021
Food Delivery Driver
Foodpanda
11.2017 - 12.2018
National Service
Singapore Police Force
01.2016 - 11.2017
Internship Student
Dennis Gym
07.2015 - 11.2015
Barista
Starbucks
11.2012 - 02.2013
Nitec - Fitness Training
ITE College West
GCE 'N' Level -
Woodlands Ring Secondary School
PSLE -
Woodlands Primary School
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