Muhammad Aliff Khan Bin Ramjan

Managing Day-to-Day Beach Road Kitchen Restaurant

International cuisine

• To work closely with management to help control and drive the operational and financial performance of the business

• To operationally run the whole of the FOH service and be responsible for the restaurant’s day to day operations

• Training staff to follow restaurant procedures.

• Maintaining safety and food quality standards.

• Organizing schedules.

• Recording payroll data.

• Supervising daily shift operations.

• Ensuring all end of day cash outs are correctly completed.

• Coordinating daily front and back of house restaurant operations.

• Controlling operational costs and identifying ways to manage waste.

• Appraising staff performance.

• Interacting with guests to get feedback on product quality and service levels.

• Ideas on new promotion and festivities for restaurant.

Managing Day-to-Day Room Service Operations

Managing Bar/Lounge Operations

· Implements agreed upon beverage policy and procedures throughout the property.

· Understands beverage control including days on hand, perpetual inventory, bar pars, portion control, costs controls, beverage potentials, mix of sales analysis for beverage, issue & returns, food standards, and period end inventory.

· Monitors adherence to all liquor control policies and procedures.

· Manages inventories according to budget and business levels.

· Assists with developing menus and promotions as necessary.

· Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in

Employees' absence.

· Communicates areas in need of attention to staff and follows up to ensure follow through.

· Supervises daily shift operations and ensures compliance with all Room Service policies, standards and procedures.

· Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

Wynn Palace In - Room Dining – Forbes 5 star awarded

· Organizing, executing, managing, administrating in all operational aspects for the department.

· Catering to the butlers and VIP services request for VIP’s special food and beverage request.

· Maintaining a high quality products, hygiene and service levels.

· Provide Forbes standard training for both food and beverage customer service.

· Monitoring and testing staff service skills, retrain and reinforce all standards of food, quality and service standards on a daily basis.

· Providing feedbacks and appraisals to team members on a regular basis.

· Ensuring the timeliness and accuracy of the food, beverage and amenity delivery.

· Being aware of and assist to control current budgeted and forecasted revenue, payroll and product costs.

· Effective at listening, understanding and clarifying concerns raised by team members, guest and superiors.

· Perform other reasonable duties as required and directed.

· Managed to be awarded with the Forbes 5 star service standard.

· In-charge for special amenity set up/arrangements for VIP’s and large groups.

· Preparation and arranging of special flight catering of food and beverage for VIP departure.

Capella Hotel – 1 The Knolls, Sentosa Island, Singapore 098297

· Promoting new ideas and coming up with new promotion to keep our existing guests coming back and to add new guests and optimize the spending of each guest.

· Consistently provided professional, friendly and engaging service.

· Developed and maintained positive working relationships with others to reach business goals.

· Proactively prepared for large parties and reservations, anticipating planning and staffing needs.

· Received frequent customer compliments for going above and beyond normal duties.

· Organizing internal and external trainers to provide training.

· Role model when it comes to attitude, punctuality and attendance.

· Controlling the food and beverage cost to ensure that it will not exceed.

· Developed and maintained positive working relationships with others to reach business goals.

· Provide training to ensure that the service standards are met and ensuring that the service level is consistent.

· Maintaining the hygiene and cleanliness of the outlet to meet or exceed the required standard.

· Maintaining the stocks level are stocked according to the par level to ensure sufficient stocks to run the daily operation or for any special events.

Marina Bay Sands Pte Ltd - 10 Bayfront Avenue, Singapore 018956

· Demonstrated genuine hospitality while greeting and establishing rapport with guests.

· Inventoried and restocked items throughout day.

· Verified cash drawer against the day’s receipts.

· Delivered quality service by providing a warm and welcoming environment.

· Assisted with guest inquiries, take-out orders and restaurant cleanliness.

· Upheld highest standard for all set up and OS&E

Marina Bay Sands Pte Ltd - 10 Bayfront Avenue, Singapore 018956

· Skilfully promoted items on beverage lists and restaurant specials.

· Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.

· Immediately reported accidents, injuries or unsafe work conditions to manager.

· Assertively up-sold alcoholic beverages, appetizers and desserts.

· Delivered quality service by providing a warm and welcoming environment.

· Assisted co-workers whenever possible.

· Follow all procedures of transactions in MICROS system

· Immediately reported accidents, injuries or unsafe work conditions to manager.

· Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying them into the register.

· Bussed, cleared, cleaned and set tables in a quiet and efficient manner.

· Assertively upsold alcoholic beverages, appetizers and desserts.

· Delivered quality service by providing a warm and welcoming environment.

· Set dining tables according to type of event and service standards.