Muhammad Alfian Samuri
Technical Deployment Manager
Singapore
Summary
Skilled in managing complex projects within high-paced environments, seeking to transition into new field. Developed expertise in strategic planning and process optimization, ensuring seamless operations and timely project delivery. Looking to leverage these transferable skills in challenging new role to drive impactful results.
Certified in Professional Project management.
Overview
6
6
years of professional experience
2021
2021
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Technical Deployment Manager (Contract)
Equinix
09.2024 - Current
- Supports deployment projects by validating customers order requirements with Customer Project Manager, other stakeholders and the IBX manager
- Develops technical knowledge of the Data center to investigate, through partnership with the team in addressing internal issues, within a limited scope
- Work with operations teams to provide solutions with cross-functionally team to resolve customers order requirements.
- Coordinating with internal stakeholders and external stakeholders
- Follows standard practices and procedures to facilitate smooth service delivery, ensure provisioning services meet to customers expectations and Supports reinstall projects when required
- Create task list to document and understand the customers deployment of project implementation plans
- Coordinate with operations team to use professional concepts to ensure tickets are set with appropriate commit dates
- Follows up with operations and suppliers/Vendors to ensure work is completed according to quality standards
- Supports the planning, development and delivery of customer implementations within limited scope and close direction.
- Supports on inventory auditing and records keeping during project implementation
- Supports on the investigations and resolutions of customers and cross-functional issues during project implementation
- Follow business and/or technical processes within the Data center, start to identify opportunities for improvement for basic or narrowly focused processes (e.g Order fulfillment process) Systems Support
- Supports in ensuring operations provisioning data is accurately input into Equinix business systems
- Supports the Data center operations on any required vendor support
- Managed vendor relationships throughout the deployment process, ensuring timely delivery of essential services and products while maintaining strict quality control measures.
- Coordinated communication efforts between all affected parties during complex deployments, ensuring clear expectations were set and met at every stage of the process.
Project Manager
Cyxtera Technologies
12.2022 - 01.2024
- Project manager for medium to large sized data center installations
- Process multiple projects at time and exhibits systematic and logical approach to prioritizing
- Exhibits proactive work approach by applying project management processes as means to consistently meeting project deadlines
- Plans and facilitates kickoff meetings involving multiple stakeholder groups including customer as well as technical resources
- Manages client expectations by educating clients on implementation activities and communicating solution status
- Inspects technical documents for standard solutions for implementation life cycle
- Documents project information recording implementation activities and miscellaneous notes relating to projects
- Resolves related problems relating to mid-sized and large IT projects
- Communicates communicate effectively to individuals and as well large groups
- Skilled in ensuring positive client experiences and represents company as unified entity
Data Center Operator
Amazon Web Services
06.2021 - 11.2022
- Troubleshoot technical issues on advanced hardware, ranging from servers, storage and networking devices on 24/7 basis
- Degaussing of HDD
- Update portal on hardwares which are replaced
- Handle new rack delivery, coordinate with vendor
- Decommission expired racks
- Perform hardware diagnostics and troubleshoot all systems hardware related
- Perform replacement of internal and external hardware parts of servers
- Perform storage media(HDD, SDD etc.) sanitization and destruction tasks
Desktop Engineer
PCCW SOLUTIONS
01.2020 - 06.2021
- Install, upgrade, support and troubleshoot Windows 7, Windows 8.1, and Microsoft Office Dealing with hardware
- Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software
- Track hardware and software inventory
- Familiarize end users on basic software, hardware and peripheral device operation
- Take ownership and responsibility of queries, issues and problems assigned
- Partner with vendor support contacts to resolve technical issues within desktop environment
- Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible, and any other authorized desktop applications & Microsoft or related security patches/Policies
- Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment
- Perform general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment
- Provide user data and application recovery
- Support VIP users
L1 Desktop Support Engineer
NCS
01.2019 - 01.2020
- Address user tickets regarding hardware, software and networking
- Walk customers through installing applications and computer peripherals
- Guide users with simple, step-by-step instructions
- Test alternative pathways until issues are resolved
- Record technical issues and solutions in logs
- Direct unresolved issues to the next level of support personnel
- Follow up with clients to ensure their systems are functional
Education
Diploma - Business Practice (Administration & Management)
Ngee Ann Polytechnic
Skills
- Project Deadlines
- CSM (Customer Service Management)
- ITSM (IT Service Management)
- Critical Thinking
- Project Management
- Customer Support
- Requirements gathering
- Cross-functional coordination
- Problem-solving
- Time management
- Problem-solving abilities
Certification
Professional Project Management, Institute of Singapore Project Management, 9100004227799, 20240514005
Timeline
Technical Deployment Manager (Contract)
Equinix
09.2024 - Current
Professional Project Management, Institute of Singapore Project Management, 9100004227799, 20240514005
05-2024
Project Manager
Cyxtera Technologies
12.2022 - 01.2024
Data Center Operator
Amazon Web Services
06.2021 - 11.2022
Desktop Engineer
PCCW SOLUTIONS
01.2020 - 06.2021
L1 Desktop Support Engineer
NCS
01.2019 - 01.2020
Diploma - Business Practice (Administration & Management)
Ngee Ann Polytechnic
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