Muhammad Alfian Bin Samuri

• Project manager for medium to large sized data center installations.
• Process multiple projects at a time and exhibits a systematic and logical approach to prioritizing.
• Exhibits a proactive work approach by applying project management processes as a means to consistently meeting project deadlines.
• Plans and facilitates kickoff meetings involving multiple stakeholder groups including customer as well as technical resources.
• Manages client expectations by educating clients on implementation activities and communicating solution status.
• Inspects technical documents for standard solutions for implementation life cycle.
• Documents project information recording implementation activities and miscellaneous notes relating to projects.
• Resolves related problems relating to mid-sized and large IT projects
• Communicates communicate effectively to individuals and as well a large groups.
• Skilled in ensuring positive client experiences and represents the company as a unified entity.

• -Perform hardware diagnostics and troubleshoot all systems hardware related
• Perform replacement of internal and external hardware parts of servers
• Perform storage media(HDD, SDD etc.) sanitization and destruction tasks
• Maintain high level of system reliability by prioritizing resolution of trouble tickets
• Collaborate with multiple internal teams to configure issues
• Adhere to DC operations, logistics, security and safety related processes, and guidelines
• Practice and enforce security and safety best practices
• Remove ageing server racks from Data Centre to provide space for new servers

• Troubleshoot technical issues on advanced hardware, ranging from servers, storage and networking devices on a 24/7 basis
• Degaussing of HDD
• Update portal on the hardwares which are replaced
• Handle new rack delivery, coordinate with vendor
• Decommission expired racks
• Perform hardware diagnostics and troubleshoot all systems hardware related
• Perform replacement of internal and external hardware parts of servers
• Perform storage media(HDD, SDD etc.) sanitization and destruction tasks

• -Install, upgrade, support and troubleshoot Windows 7, Windows 8.1, and Microsoft Office Dealing with hardware
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software
• Track hardware and software inventory
• Familiarize end users on basic software, hardware and peripheral device operation
• Take ownership and responsibility of queries, issues and problems assigned
• Partner with vendor support contacts to resolve technical issues within the desktop environment
• Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible, and any other authorized desktop applications & Microsoft or related security patches/Policies
• Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment
• Perform general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment
• Provide user data and application recovery
• Support VIP users

• Address user tickets regarding hardware, software and networking
• Walk customers through installing applications and computer peripherals
• Guide users with simple, step-by-step instructions
• Test alternative pathways until issues are resolved
• Record technical issues and solutions in logs
• Direct unresolved issues to the next level of support personnel
• Follow up with clients to ensure their systems are functional