MUHAMMAD AL-MATIN BIN ROMIZAN

• Resolved technical issues for end-users via phone, email, and chat support
• Diagnosed hardware and software problems using troubleshooting tools
• Documented support processes and maintained knowledge base entries
• Collaborated with cross-functional teams to escalate complex issues

Stationed at IT department handling sales/troubleshooting of computer or computer equipments hardware & software

- Attend to clients who need troubleshooting with their hardware or software.

-NetBios Configurations throughout all the laptops and PC for all the clients

-Deployment of computer/setup for clients

• Managed event set-up and tear-down, ensuring timely completion of tasks for seamless transitions.
• Participated in pre-event planning meetings, providing input on event themes and strategies for success.
• Provided exceptional customer service to attendees, responding to inquiries or resolving issues professionally.
• Assisted in organizing successful events by collaborating with vendors and suppliers.