MUHAMMAD AIDIL BIN GULAM
Security Professional. Security Engineer. Security Management
SENGKANG
Summary
Experienced Security professional with a demonstrated history of working in the security industry. Skilled Customer Service, Communication, Training, Planning, Organising & Problem Solving. Strong in Security services (systems & operations) with a Specialist Diploma focused in Security Consultancy from Temasek Polytechnic.
Overview
11
11
years of professional experience
5
5
Certifications
2
2
Languages
Work History
Customer Care Engineer
Aeqon Pte Ltd
09.2023 - Current
- Perform off site survey with clients to capture essential requirements
- Re-engineer existing systems by analysing and identifying areas for modifications / enhancements
- Provide solutions to integrate multiple platforms and hardware e.g
- CCTV, security card access
- Compile operation manuals by liaising with principal suppliers and maintenance teams on performance of systems on site
- Provide on-site technical support for variation orders received by Projects Delivery and Customer Care department
- Support maintenance testing and commissioning by drafting specific tests and commissioning plans
- Resolve technical issues by coordinating with both internal team and external vendors to meet client requirements
- Support of monthly maintenance projects and ensure timeline is met.
Security Executive
Kim Yew Integrated
02.2022 - 09.2023
- Daily operation management of Fire and Security Command Centre which includes monitoring of all Fire alarm systems, Security System (CCTV, Card Access, Intrusion alarm, etc), lift monitoring system, key management, permit to work, contractors’ access, event site management, etc.
- Conducted background checks of employees and visitors to verify clean character records and establish security compliance.
- Wrote detailed reports of all security breaches and investigations.
- Maintained strict compliance with industry regulations by staying informed about changes in laws and best practices related to security management.
- Managed a team of security professionals, ensuring optimal performance and adherence to established protocols.
Safety & Security Manager
Fervour Security
03.2020 - 02.2022
- Lead the whole night team for the lockdown at Nanyang Technological University, Deployment and rostering of officers, Traffic control and enforcement of the Circuit Breaker / House rules, other duties assigned by the management due to the ever-changing situations, new measures are constantly given to adapt to the COVID19 situation.
- Kept team compliant with security protocols and appearance standards.
- Collaborated with local law enforcement agencies to address potential threats and maintain a secure environment for staff and visitors.
- Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
Associate Trainer
Leacov
01.2018 - 01.2020
- Train security officers at site (various Service Excellence modules), Ensure paperwork done and up to the SSG standard, liaise with clients management to schedule classes with learners while not disrupting their operations, Able to patiently handle slower learners until learners understands, Other side projects (installing Guard tour system and conduct TTX)
- Facilitated hands-on learning experiences through group activities and simulations, promoting practical application of concepts.
- Provided coaching and mentoring to employees.
- Conducted assessments of employee understanding and performance.
Audio Visual Technician
Fullerton/Fullerton Bay hotel
01.2017 - 01.2020
- Ensures audio visual equipment is fully operational, carries out routine check and logging of Hotel A/V equipment, liaise with guests and coordinators to ensure events goes smoothly, maintain hotel’s positive image, go above and beyond duty to ensure the events goes smoothly
- (VIPs/Summits/Corporate), able to tackle demanding guests in a tactful manner.
- Participated in pre-event walkthrough with clients to discuss their specific needs and expectations from the AV setup.
- Contributed to increase client satisfaction by providing timely support during live events as an on-site technician.
- Actively communicated with other departments such as catering or room setup teams in order to coordinate event logistics seamlessly.
Operations Controller
Prosegur Singapore
01.2016 - 01.2018
- Liaise with clients, manage their request professionally and serve with a positive service mindset, Work with different stakeholders like office staff, security personnel and clients to ensure the smooth running of operations
- Able to connect and interact with people from diverse background, In charge of distributing vehicles and keys to escort officers, In charge of controlling day to day operations to run smoothly, Handle difficult customers and request professionally
- Going the extra mile to ensure customer satisfaction.
Auxiliary Police Officer (Sergeant)
CERTIS CISCO
01.2013 - 01.2015
- Works in a team of 3 together with other supervisors, In-charge of deployment and giving out vehicle to various teams, leads team to tackle stressful situations and decision making, AAR, manage disorderly conduct and threatening behaviour, Assess and address security risks, perform supervisory duties within legal framework, Induct security personnel, Positive interpersonal communications.
- Monitored crowded public areas and events to mitigate risk and promote safety.
- Conducted security checks at various locations, deterring potential criminal activities and safeguarding the community.
- Delivered services to customer locations within specific timeframes.
- Cover as Ground Commander during his absence and lead the whole operations islandwide.
Education
Specialist Diploma in Security Consultancy
Temasek Polytechnic
Singapore, Null, Singapore2021
Diploma in Security & Fire Safety Studies
Temasek Polytechnic
Singapore, Null, Singapore2020
Skills
Relationship Building
undefinedEducational Background And Qualifications
- Temasek Polytechnic, SPECIALIST DIPLOMA IN SECURITY CONSULTANCY, 2020-2021
- Temasek Polytechnic, DIPLOMA IN SECURITY AND FIRE SAFETY STUDIES, 2017-2020
- Institute of Adult Learning, ACTA V5, 2017-2018
- ITE College West, NITEC IN MEDICAL MANUFACTURING TECHNOLOGY, 2009-2011
Certification
PLRD Security License (Security Supervisor)
Personal Information
- Ethnicity: MALAY
- Date of Birth: 02/01/91
- Gender: MALE
- Nationality: SINGAPOREAN
- Marital Status: SINGLE
Timeline
Customer Care Engineer
Aeqon Pte Ltd
09.2023 - Current
Security Executive
Kim Yew Integrated
02.2022 - 09.2023
Safety & Security Manager
Fervour Security
03.2020 - 02.2022
Associate Trainer
Leacov
01.2018 - 01.2020
Audio Visual Technician
Fullerton/Fullerton Bay hotel
01.2017 - 01.2020
Operations Controller
Prosegur Singapore
01.2016 - 01.2018
Auxiliary Police Officer (Sergeant)
CERTIS CISCO
01.2013 - 01.2015
Specialist Diploma in Security Consultancy
Temasek Polytechnic
Diploma in Security & Fire Safety Studies
Temasek Polytechnic
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