Muhammad Aidil Azman
Senior Technical Support Engineer
Summary
A Senior Technical Support Engineer specializing in control valves, steam traps, steam boilers, power systems, and live steam applications. With extensive experience in troubleshooting and optimizing these critical systems, provides expert technical support and develop effective solutions tailored to client needs. Involves analyzing complex technical issues, preparing detailed proposals, and collaborating with various departments to ensure seamless project execution and client satisfaction. Committed to leveraging my expertise to drive efficiency and support organisational goals.
Overview
15
15
years of professional experience
6
6
years of post-secondary education
Work History
Senior Technical Support Engineer
Gestra Asia Pacific
7 2023 - Current
- Provide expert technical support for control valves, steam traps, steam boilers, live steam applications, and power systems to South Aast Asia countries.
- Diagnose and resolve complex operational issues and performance problems in these systems.
- Conduct root cause analysis and implement effective solutions to prevent recurrence of issues.
- Offer technical recommendations for system improvements and upgrades, ensuring optimal performance and efficiency.
- Engage with clients to understand their technical needs and system requirements.
- Provide professional advice and recommendations on system configurations, troubleshooting, and enhancements.
- Conduct on-site inspections and assessments to evaluate system performance and identify areas for improvement.
- Prepare detailed and accurate quotations for customers, including pricing, specifications, and terms for control valves, steam traps, steam boilers, and related components.
- Evaluate customer requirements and project scopes to provide competitive and comprehensive pricing.
- Collaborate with sales and procurement teams to ensure quotations align with company policies and profitability targets.
- Create and maintain comprehensive technical documentation, including service reports, system specifications, and troubleshooting guides.
- Document all customer interactions, solutions provided, and quotations prepared for future reference and analysis.
- Develop and deliver training sessions and materials to enhance team skills and knowledge.
- Recommend and implement process improvements to enhance service efficiency and effectiveness.
Technical Support Engineer
Gestra Asia Pacific
5 2017 - 7 2023
- Assisted in providing technical assistance and troubleshooting support for power systems, steam boilers, steam traps, and control valve solutions for countries such as Malaysia, Indonesia and Thailand.
- Role involves diagnosing and resolving complex issues related to valve operation, control systems, and power management.
- Collaborate closely with clients, field technicians, and engineering teams to ensure optimal performance and reliability of valve control systems.
- Responsibilities include analysing system performance, offering solutions to enhance efficiency, conducting on-site inspections, and delivering training on system operation and maintenance.
Application Engineer
Flowserve Corporation
03.2014 - 05.2017
- Responsible for providing technical expertise and support in application, selection, and configuration of valve products for diverse range of industries.
- My role involves working closely with customers to understand their operational requirements and challenges, and recommending optimal valve solutions that ensure efficiency, reliability, and compliance with industry standards.
- Collaborated with engineering and sales teams to develop detailed proposals, conduct product demonstrations, and address technical inquiries.
Project Engineer
Wilmax Control Systems
04.2011 - 03.2014
- Oversee and manage engineering projects related to advanced control systems.
- My role involves coordinating design, development, and implementation of control solutions to meet client specifications and industry standards.
- Worked closely with cross-functional teams to ensure project milestones are achieved on time and within budget.
- My responsibilities include conducting technical assessments, preparing detailed project plans, managing resource allocation, and ensuring compliance with safety and regulatory requirements.
Safety Officer
SIA Engineering Company
08.2009 - 12.2010
- Develop, implement, and maintain Safety Management System in accordance with aviation regulations and industry standards.
- Monitor and ensure compliance with safety policies and procedures.
- Conduct regular safety audits and inspections of facilities, equipment, and operations.
- Identify hazards, assess risks, and implement corrective actions to mitigate safety issues.
- Participate in investigation of safety incidents and accidents.
- Analyze root causes and develop recommendations to prevent recurrence.
- Maintain comprehensive records of safety policies, procedures, and incidents.
- Ensure documentation is current and accessible for audits and reviews.
Education
Bachelor Degree In Engineering - Mechanical Engineering
08.2006 - 08.2009
Diploma - Mechanical Engineering
04.2001 - 04.2004
Skills
Technical Troubleshooting
Languages
English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Company CultureCareer advancementHealthcare benefitsPaid sick leaveTeam Building / Company RetreatsWork from home optionSoftware
Microsoft Excel
Microsoft Word
Microsoft Teams
SAP
Timeline
Application Engineer - Flowserve Corporation
03.2014 - 05.2017
Project Engineer - Wilmax Control Systems
04.2011 - 03.2014
Safety Officer - SIA Engineering Company
08.2009 - 12.2010
Nanyang Technological University - Bachelor Degree In Engineering, Mechanical Engineering
08.2006 - 08.2009
Singapore Polytechnic - Diploma, Mechanical Engineering
04.2001 - 04.2004
Senior Technical Support Engineer - Gestra Asia Pacific
7 2023 - Current
Technical Support Engineer - Gestra Asia Pacific
5 2017 - 7 2023
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