Muhammad Zulhelmy
Summary
Dynamic and results-oriented Retail Sales Associate with a proven track record at Toysrus.com, excelling in customer service and retail merchandising expertise. Demonstrated ability to enhance shopping experiences, leading to increased customer satisfaction. Skilled in inventory management and adept at fostering positive customer engagements. Committed to teamwork and reliability, consistently volunteering for extra shifts to support peak periods.
Overview
2
2
years of professional experience
Work History
Retail Sales Associate
Toysrus.com
11.2022 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Used in-store system to locate inventory and place special orders for customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
Higher Nitec Certificate - Mechanical Engineering
Institute of Technical Education
Singapore, Null, Singapore04-2025
N-Levels Certificate - N-Levels
Sembawang Secondary School
Singapore, Null, Singapore12-2022
Primary School Leaving Examinations Certificate - Primary School
Wellington Primary School
Singapore, Null, Singapore12-2018
No Degree - Primary School
Evergreen Primary School
Singapore, Null, Singapore12-2014
Skills
- Customer service
- Teamwork
- Reliability and punctuality
- Product knowledge
- Store maintenance
- Truck unloading
- Shelf stocking
- Inventory audits
boxing
currently in an independent group , I train with my friends and we all share the same interest towards our hobbies
Languages
English
Timeline
Retail Sales Associate
Toysrus.com
11.2022 - Current
Higher Nitec Certificate - Mechanical Engineering
Institute of Technical Education
N-Levels Certificate - N-Levels
Sembawang Secondary School
Primary School Leaving Examinations Certificate - Primary School
Wellington Primary School
No Degree - Primary School
Evergreen Primary School
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