Muhammad Zulfiqar Bin Darahamam
Summary
Service professional with strong background in troubleshooting, repair, and maintenance of complex systems. Demonstrates exceptional skill in team collaboration, adapting to changing needs, and ensuring optimal performance. Recognized for reliability, technical expertise, and results-driven approach. Proficient in diagnostics, system optimization, and customer support.
Overview
10
10
years of professional experience
Work History
Service Engineer
Tru-Marine Pte Ltd
Singapore, Singapore
07.2021 - 01.2023
- Work with team to prepare docs, tools & spare parts
- Perform engineering work onboard ships or other locations such as dismantling, maintenance, repair, overhaul & installation works, etc, on time and according to maker's procedure/ quality standard
- Perform engineering work in the workshop such as dismantling, cleaning, inspection, measurement, repair, maintenance and reassembling
- Support foreman / manager in generating inspection & service reports upon completion of turbocharger servicing or other engineering work
- Co-ordinate job activities to consistently meet timeline, customer job requirements, SOPs, and statutory regulations
- Increased client retention, delivering exceptional customer service during on-site visits and remote support sessions.
Service Advisor
Nissan Pte Ltd
Singapore, Singapore
07.2020 - 07.2021
- Assisted in the daily operation of the service reception
- Worked out plans to ensure that all Customers' requirements and deadlines are met
- Provided professional advice for appropriate repairs or servicing or technical assistance
- Coordinated with relevant parties such that the repair, service, and warranty is done according to the customer needs and, following the manufacturer guidelines
- Maintained close contact and professional relationship with Customers to ensure they are updated of the progress of their car repairs and maintenance plan
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Contributed to team goals by proactively identifying opportunities for process improvements within the service department.
- Maintained high customer satisfaction standards to meet or exceed targets.
Maintenance Technician
Rotarex Fareast Pte Ltd
08.2019 - 07.2020
- Perform hands on vehicle mechanical Gas & Valve installation (Rotary Firetec)
- Check equipment and operating systems and correct wherever necessary
- Ensure mechanical operations, standards and controls are maintained at high quality
- Ensure high level technical support to lower level technicians
- Show expertise in working with team and independently
- Comply with company safety guidelines and procedures
Technical Officer
SMRT Trains Ltd
Singapore, Singapore
02.2017 - 08.2019
- Perform maintenance, repair, overhaul, test and troubleshoot train borne mechanical and electrical equipment and workshop equipment within BPLRT network
- Perform shunting and recovery of vehicle within BPLRT network
- Perform tasks spelled out in all documented procedures such as QP, safety, HR procedures, etc
- Ensure compliance of Work Instructions and Work Records to ensure all work processes are performed accurately
- Reduced IT-related issues for employees by providing timely technical support and troubleshooting solutions.
Automotive Mechanic
Nissan Pte Ltd
Singapore, Singapore
01.2013 - 01.2015
- To perform preventive maintenance and scheduled maintenance
- Identify and rectify mechanical defects for Continental makes of vehicles
- Perform troubleshooting and repair works using diagnostics equipment and possess related technical know how
- Perform other servicing and maintenance job, including engine component checks, lubricant servicing, temperature coolant, radiator and battery condition checks
- To perform quality control checks on vehicles to ensure satisfactory condition
- To attend customer's queries & requests on vehicle related issues
- Assessed vehicle maintenance status and completed needed service.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
Education
Diploma - Electrical/Electronic
Singapore Polytechnic
Singapore05-2020
Nitec - Engineering (Automotive)
ITE Choa Chu Kang
01.2014
Skills
- Microsoft Office
- Technical support
- Field service
- Equipment assembly
- Teamwork and collaboration
- Friendly, positive attitude
Hp
+6590094330
Comments
Class 2A / 2B / 3
Personal Information
- Available: 1 month
- Age: 28
- Ethnicity: Malay
- Gender: Male
- Nationality: Singaporean
Languages
English
Upper intermediate (B2)
Malay
Upper intermediate (B2)
Timeline
Service Engineer
Tru-Marine Pte Ltd
07.2021 - 01.2023
Service Advisor
Nissan Pte Ltd
07.2020 - 07.2021
Maintenance Technician
Rotarex Fareast Pte Ltd
08.2019 - 07.2020
Technical Officer
SMRT Trains Ltd
02.2017 - 08.2019
Automotive Mechanic
Nissan Pte Ltd
01.2013 - 01.2015
Nitec - Engineering (Automotive)
ITE Choa Chu Kang
Diploma - Electrical/Electronic
Singapore Polytechnic