Muhammad Zahid Bin Mazlan
Singapore
Summary
Dynamic IT professional with a Diploma in Network Defence and Forensic Countermeasure (Cybersecurity), bringing over 2 years of hands-on experience in network administration, technical support, and cybersecurity. Proficient in deploying and managing security measures, including Symantec Endpoint Protection and Bitdefender, with a keen interest in advancing technologies for digital asset protection. Adept at troubleshooting, customer management, and fostering team collaboration, eager to contribute to and grow with a forward-thinking IT team.
Overview
3
3
years of professional experience
Work History
Field Engineer
CLC Global PTE LTD
08.2023 - 03.2024
- Install/service internet, fiber devices, and TV Box at residential premises within allocated time slots.
- Recommend and advise customers on suitable placement of devices.
- Ensuring the firmware of all devices is up to date before leaving.
- Liaise with L2 Support should any issue arise. Customer Management (punctuality of arrival time, follow-up, handle complaints).
- Customer Management (Punctuality of arrival time, follow-up, handle complaints)
Network Engineer (On-site)
Hi-Ex IT Services PTE LTD
10.2022 - 04.2023
- Troubleshoot and resolve network or IT related issues (In office or remotely)
- Creating of Virtual Machines in VMWare Host Client
- Create and update a documentation guide
- Managed network security by installing antivirus software and ensuring the security of operating systems, servers, and network devices.
- Generate daily Service report
- Generate Symantec Endpoint Protection and Manage Engine monthly report
- Configure and install network devices
- Ensure security patches has been patched for operating systems, servers and network devices
- Ensuring backup such as Datto and Acronis are up and running
- Clients Supported: Hitachi Elevator Asia, Newcastle Australia Institute of Higher Education, Glendale Electronic Components PTE LTD, Azen Manufacturing PTE LTD, Ling Das & Partners
Helpdesk
Hi-Ex IT Services PTE LTD
04.2021 - 09.2022
- Provided first-level support to end-users, deploying, installing, and maintaining a range of devices and software.
- Recommend and schedule repairs to users
- Deploy, Install and maintain devices such as Notebook, Desktop, Tablet
- Scanners and Printers
- Installing or upgrading of software such as Microsoft Office, Symantec Endpoint Protection, Cybereason and email
- Create and perform imaging of devices such as laptop, desktop or tablet
Education
Diploma - Network Defence and Forensic Countermeasure
PSB Academy
04.2021
Diploma - Culinary Arts
At-Sunrice Global Chef Academy
06.2017
Skills
- VMWare Host Client
- Symantec Endpoint Protection
- Bitdefender
- Network Device Configuration
- Remote Technical Support
- End-user training
- Troubleshooting
- Procedural documentation
Academic Course Highlights
- Security Specialist by EC-Council (SS)
- Network Defence by EC-Council (CND)
- Introduction to Programming (Python)
- Database Design & Modelling (MySQL)
- Data Communication & Networking
Note About Myself
I have positive attitude towards success in work commitment for trustworthy and to rely on, and a keen learner (If given opportunity) to give the best to my capability and willing to take new heights and challenges.
Timeline
Field Engineer
CLC Global PTE LTD
08.2023 - 03.2024
Network Engineer (On-site)
Hi-Ex IT Services PTE LTD
10.2022 - 04.2023
Helpdesk
Hi-Ex IT Services PTE LTD
04.2021 - 09.2022
Diploma - Network Defence and Forensic Countermeasure
PSB Academy
Diploma - Culinary Arts
At-Sunrice Global Chef Academy
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